Micah Smith
Moyock,NC
Summary
Seasoned and motivated leader with over five years of U.S. Military experience. Adapted at cultivating relationships and energizing others to achieve a common goal. Possess strength in interpersonal communication skills, time management, and problem solving.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Lowe's
Chesapeake, VA
10.2024 - Current
- Managed the Outside Lawn and Garden department, overseeing 13 professionals and $1.5M in products.
- Implemented strategic changes, resulting in improved department performance and customer satisfaction.
- Facilitated communication between management, staff, and customers.
- Investigated potential problems or discrepancies reported by team members.
- Established goals for each team member and monitored progress towards those objectives.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Department Supervisor
Lowe's
Chesapeake, VA
09.2023 - 10.2024
- Led a team of associates to deliver exceptional customer service, manage daily tasks, and ensure department coverage.
- Trained and coached associates on best practices to meet sales and service objectives.
- Implemented safety protocols, conducted safety walks, and reported hazards to ensure a safe store environment.
Sales Specialist
Lowe's
Chesapeake, VA
05.2023 - 09.2023
- Provided exceptional customer service to help customers find the products they need, and turn project ideas into a reality.
- Utilized sales expertise to guide customers through product selection and attachment opportunities.
- Collaborated with team members to ensure a seamless customer experience, and drive sales growth.
Customer Service Associate
Lowe's
Chesapeake, VA
03.2023 - 05.2023
- Delivered exceptional customer service as an outside lawn and garden associate.
- Fostered a welcoming shopping environment, ensuring customers felt valued and appreciated.
- Leveraged strong communication skills to effectively assist customers in finding tailored solutions to their needs.
Military Police Officer
Army
Fort Bragg, NC
12.2019 - 03.2021
- Identified, pursued, and captured suspects and persons of interest related to investigations.
- Managed situations with a calm, analytical approach focused on successfully prioritizing needs, reclaiming order, and minimizing further damage or harm.
- Controlled safety risks with the effective use of take-down and restraint techniques.
- Protected guests and staff by monitoring the premises for unauthorized personnel.
- Prepared detailed reports on investigations and other police activities.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
- Deployed to Iraq during Operation Inherent Resolve, and protected the U.S. Embassy after the assassination of General Suleimani.
Team Leader
Army
Arlington, VA
01.2016 - 09.2019
- Improved team performance by training soldiers in new techniques, and monitoring daily activities.
- Kept the team's work in line with strict standards, carefully following outlined orders and specifications.
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards.
- Kept track of soldiers' daily and work lives to ensure their mental, physical, and overall health were above the standards.
- Maintained a consistent and fair environment for all team members, with equitable rule enforcement.
Miltiary Police Officer
Army
Arlington, VA
01.2016 - 09.2019
- Provided security for the 2016 presidential election.
- Provided security for President Trump on multiple occasions.
- Provided security for Vice President Mike Pence at a wreath-laying ceremony.
- Provided security for the Chiefs of Staff of every branch.
- First to arrive on the scene and assist with a burglary of over $10,000.
Education
Technical Certification - Renewable Energy
Airstreams Renewables Inc.
Tehachapi, CA09-2022
Some College (No Degree) - Business Management
College of The Albemarle
Elizabeth City, NCSkills
- Team leadership
- Employee training
- Customer service
- Inventory management
- Sales strategies
- Conflict resolution
Timeline
Department Supervisor
Lowe's
10.2024 - Current
Department Supervisor
Lowe's
09.2023 - 10.2024
Sales Specialist
Lowe's
05.2023 - 09.2023
Customer Service Associate
Lowe's
03.2023 - 05.2023
Military Police Officer
Army
12.2019 - 03.2021
Team Leader
Army
01.2016 - 09.2019
Miltiary Police Officer
Army
01.2016 - 09.2019
Technical Certification - Renewable Energy
Airstreams Renewables Inc.
Some College (No Degree) - Business Management
College of The Albemarle
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