When im not at work I love to be outside with my kids watching them play ball, playing in the pool or fishing We love to attend concerts and church events Sometimes we like to have a good fire and relax outside
Micah Thompson
Marland,OK
Summary
Dedicated sales associate with a strong focus on customer service, teamwork, and problem-solving. Proven ability to enhance customer loyalty through personalized shopping experiences. Love to engage with customers to help them figure out what it is that they need. I have been in customer service since I was 16 and have always loved just helping where I can.
Overview
9
9
years of professional experience
Work History
Sales Associate
Walmart Automotive
09.2020 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in maintaining inventory accuracy through regular stock checks and documentation.
- Collaborated with team members to optimize sales floor layout for improved product visibility.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Trained new associates on register, how to go over paperwork with customers and stocking shelves.
Billing Clerk
Stolhand Wells
06.2020 - 09.2020
- Processed invoices ensuring accuracy and compliance with company policies.
- Input worked hours for employees
- Handled account payments and provided information regarding outstanding balances.
Bank Teller
RCB Bank
05.2017 - 05.2020
- Processed daily transactions accurately and efficiently, ensuring customer satisfaction and compliance with banking regulations.
- Managed cash drawer operations, maintaining balanced accounts and minimizing discrepancies through meticulous attention to detail.
- Assisted customers with account inquiries, providing tailored solutions to enhance banking experience and foster client relationships.
- Trained new tellers on operational procedures, promoting consistency in service quality and adherence to security protocols.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Ponca City Highschool
Ponca City, OK05-2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
Accomplishments
- Awarded “Employee of the Month” 2 seperate occasions while employed with Walmart.
Interests
Timeline
Sales Associate
Walmart Automotive
09.2020 - Current
Billing Clerk
Stolhand Wells
06.2020 - 09.2020
Bank Teller
RCB Bank
05.2017 - 05.2020
High School Diploma -
Ponca City Highschool