Micah Williamsloyd
Fort Worth,Tx
Summary
Customer-focused professional with experience as a Call Center Representative and Medical Assistant, Strong written and verbal communication, analytical thinking, and problem-solving skills, with the ability to respond to customer inquiries clearly and professionally. Eager to contribute by providing dependable, efficient, and professional customer support
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Medical Assistant
Be Well Primary Care
Fort Worth, Tx
01.2026 - Current
- Communicated professionally with patients and healthcare team members.
- Assisted with patient-related needs while maintaining a respectful and professional approach.
- Handled sensitive information with attention to confidentiality and privacy.
- Followed workplace procedures and paid close attention to detail.
- Managed assigned responsibilities in a healthcare setting.
- Used communication and problem-solving skills to help address patient questions and concerns.
Call Center Representative
National HME
Fort Worth, Tx
04.2024 - Current
- Communicated with customers professionally by telephone to address questions and concerns.
- Provided clear and concise information to help customers understand available services and next steps.
- Used critical thinking and problem-solving skills to address customer needs.
- Maintained a professional and courteous approach during customer interactions.
- Followed established procedures while handling customer inquiries.
- Focused on providing helpful service and maintaining positive customer interactions.
Education
Medical Assistant - Medical Assistant
The College of Health Care Professions
TX 01.2026 - 10.2026
High School Diploma -
Crowley High school
Crowley, TxSkills
- Customer Service and Client Support
- Call Center Operations
- Written and Verbal Communication
- Live Chat and Email Support
- Customer Inquiry Resolution
- Analytical and Critical Thinking
- Problem-Solving and Decision-Making
- Typing Speed (35 WPM)
- Attention to Detail and Accuracy
- Professional Telephone Etiquette
- Confidentiality and Information Handling
- Organization and Time Management
- Independent Work and Team Collaboration
- Adaptability and Willingness to Learn
- Patient care
- Clinical procedures
- Vital signs
- Medical terminology
- Electronic health records
- Appointment scheduling
Personal Information
Title: Remote Customer Service Representative | Chat Support Specialist
Remote
True
Timeline
Medical Assistant - Medical Assistant
The College of Health Care Professions
01.2026 - 10.2026
Medical Assistant
Be Well Primary Care
01.2026 - Current
Call Center Representative
National HME
04.2024 - Current
High School Diploma -
Crowley High school