Micahya Garner
Inkster
Summary
Results-driven professional with expertise in account management, sales and business development, and digital marketing. Skilled in optimizing marketing strategies, managing CRM systems, and enhancing customer engagement to drive revenue growth. Seeking to leverage extensive experience and skills to excel as a Sales Manager in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Account Executive
Concentrix
Farmington Hills
11.2020 - 12.2024
- Analyzed key performance indicators (KPIs) to optimize marketing strategies and enhance customer engagement while providing performance reports.
- Served as the primary point of contact for clients, ensuring seamless onboarding, engagement, and satisfaction.
- Made contacts via inside sales using CRM sales software.
- Maintain records of all sales leads and/or customer accounts.
- Identified new business opportunities within the desired budget and cultivated relationships with potential clients to expand the customer base.
- Managed and optimized Pay-Per-Click (PPC) campaigns to increase website traffic and improve conversion rates.
- Managed CRM software to track client interactions, identify trends, and drive customer retention strategies while increasing revenue.
Client Relations Coordinator
Proctor Financial
Troy
12.2021 - 05.2022
- Efficiently handle a variety of customer inquiries regarding home mortgages
- Keep records of customer inquiries, complaints, or actions taken
- Arrange for debt repayment or establish repayment schedules based on customers' financial situations
- Organize Payoffs, HOA status letters, and process customer transactions
- Oversaw the preparation of closing documents including promissory notes, deeds of trust, settlement statements and other related documents.
Quality Control Specialist
Manpower
Romulus
01.2020 - 07.2020
- Maintained up-to-date knowledge of QA trends and technologies through continuous professional development activities.
- Used data management system to compile and track performance at team and individual levels.
- Performed routine audits and quality assurance reviews to test operational processes.
- Reviewed existing procedures for accuracy and completeness, developing new procedures when needed.
Education
ASSOCIATE DEGREE - PARALEGAL STUDIES
Oakland Community College
MI05.2025
HIGH SCHOOL DIPLOMA -
Cass Technical High School
MI06.2017
Skills
- Account Management
- Data Entry
- Sales and Business Development
- Communication
- Analytics
- CRM System Proficiency
- Customer Service
- Digital Marketing
- Salesforce
Certifications
- Digital Marketing Foundations
- Advertising
Timeline
Client Relations Coordinator
Proctor Financial
12.2021 - 05.2022
Account Executive
Concentrix
11.2020 - 12.2024
Quality Control Specialist
Manpower
01.2020 - 07.2020
ASSOCIATE DEGREE - PARALEGAL STUDIES
Oakland Community College
HIGH SCHOOL DIPLOMA -
Cass Technical High School