Micaiah Ernsberger

• I greet guests warmly, ensuring a positive first impression and welcoming atmosphere.
• I manage the reservation system, optimizing seating arrangements for maximum efficiency.
• I coordinate with kitchen and serving staff to streamline guest experience during peak hours.
• I maintain cleanliness and organization of front-of-house areas, promoting a professional environment.
• Answered customer questions about hours, seating, and menu information.
• I train new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

The Criminal Justice Association at Northern Michigan University provides crowd control and general security at different events hosted around campus and in Marquette.

• Assisted in crowd control measures during special events, ensuring safe environments for attendees while minimizing disruptions or conflicts.
• Increased overall event security by conducting regular patrols and surveillance throughout the venue.

Some of the events I've worked include:

• 3-day-long Haunted Hayride at the Marquette County Fairgrounds
• UP200 Sled Dog Race
• Marquette County Police Department Trunk-or-Treat

• I greet guests with a warm welcome and wish them the best for their day as they leave, to leave a good, lasting first and last impression.
• I manage reservations and walk in seating, for both small and large parties, and I keep a well organized table wait system.
• I answer frequently asked questions by guests in person, and over the phone.

• I worked regularly alongside other team members to provide excellent service for guests
• I trained new employees and manage stocking stations I am assigned to
• I delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
• I collaborated with team members to maintain efficient workflow during peak hours, enhancing operational efficiency.
• I demonstrate our “CORE 4 Values” and Second Mile Service, including Make Eye Contact, Share a Smile, Speak with Enthusiasm, and Make Personal Connections
• Experience includes: Cash handling, POS Transactions and experience, Food Service and Safety training, guest satisfaction, restaurant experience