Micaiah Link
8144 Kingview Street ,LA
Summary
Dynamic Dental Office Manager with a proven track record at Moses Family Dentistry, excelling in patient relations and office administration. Expert in electronic dental records and scheduling, I enhanced team performance through effective training programs, significantly improving patient satisfaction and operational efficiency. Committed to delivering exceptional service in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Moses Family Dentistry
Gonzales, LA
04.2024 - Current
- Oversaw daily office operations, ensuring efficient workflow and patient satisfaction.
- Managed appointment scheduling, optimizing staff resources and minimizing patient wait times.
- Developed training programs for new staff, enhancing team performance and service quality.
- Implemented electronic health record systems, streamlining patient documentation processes.
Dental Insurance Coordinator
MB2 Dental
Prairieville, LA
11.2021 - 04.2023
- Managed patient insurance documentation, ensuring accuracy and compliance with regulatory standards.
- Coordinated benefit verification processes to expedite claims submissions and reduce delays.
- Assisted patients in understanding coverage options, enhancing overall satisfaction and engagement.
- Streamlined billing procedures, improving efficiency in processing insurance claims and payments.
Dental Assistant
Clement Family Dentistry
Thibodaux
03.2019 - 07.2021
- Assisted in dental procedures by preparing instruments and materials for efficient workflows.
- Maintained a sterile environment through proper sterilization techniques and infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care to enhance overall patient satisfaction.
- Managed patient records using digital software, ensuring accuracy and confidentiality of sensitive information.
Education
Associate Of Business Administration - Biological Sciences
Colorado Technical University
Colorado Springs, CO05.2026
Dental Assistant - Dentistry
Medical Training College
Baton Rouge 05.2019
4 Core Curriculum - Basic 4 Core
St James High School
Vacherie, LA05.2016
Skills
- Treatment Planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Dental office management
- Patient scheduling
- Patient relations
- Payment plans
- HIPAA compliance
- Scheduling
- Oral communication
- Electronic dental record (EDR)
- Patient care
- Office administration
- Motivational skills
- Inventory management
- Computer skills
- Scheduling and coordinating
- Customer service
- Teamwork and collaboration
- Professional and courteous
- Customer relationship management
- Hiring and training
Certification
CPR
Registered Dental Assistant
Timeline
Dental Office Manager
Moses Family Dentistry
04.2024 - Current
Dental Insurance Coordinator
MB2 Dental
11.2021 - 04.2023
Dental Assistant
Clement Family Dentistry
03.2019 - 07.2021
Associate Of Business Administration - Biological Sciences
Colorado Technical University
Dental Assistant - Dentistry
Medical Training College
4 Core Curriculum - Basic 4 Core
St James High School