Micha Genereau
Minneapolis,MN
Summary
Experienced Lead Server with proven background in high-volume restaurant environments. Known for strong leadership skills, ability to train and motivate team members, as well as maintain top-notch customer service standards. Contributed significantly to increased customer satisfaction and repeat business in previous roles by ensuring quality dining experiences.
Overview
2026
2026
years of professional experience
Work History
Lead Server
White Lodging / JW Marriott
Austin, Texas
2021 - 01.2026
- Trained and mentored new servers on company standards and procedures.
- Coordinated with kitchen staff to ensure timely food delivery to guests.
- Handled customer inquiries and resolved complaints effectively and efficiently.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed guest checks using POS system accurately.
- Interacted and engaged with patrons to promote friendly environment.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Calculated charges, issued table checks, and collected payments from customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Server
Buffalo Wild Wings/ Airport
St. Paul, MN
10.2020 - 10.2021
- Provided exceptional customer service in fast-paced sports bar environment.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and managed point-of-sale system effectively.
- Supported team during busy shifts by coordinating tasks and maintaining flow.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/ Bartender
Aero Service Group / Barrio airport location
Saint Paul, Minnesota
03.2017 - 03.2020
Server
Tavern Grill
Edina, Minnesota
04.2009 - 05.2018
Education
High School Diploma -
Lakeville High School
Lakeville, MN05.1994
Skills
- Customer service
- Menu knowledge
- Point-of-sale management
- Staff training
- Health regulation compliance
- Restaurant operations
- Suggestive selling
- Attention to detail
- Allergy awareness
- High volume dining
- Organization and efficiency
- Sales goals achievement
- Special event coordination
Accomplishments
Sales contests…..I have won many including an all expenses paid trip to Napa
References
Cara Vazquez Ramey
GM of Corner Restaurant at JW Marriott Austin TX
Cell: 812-239-8871
Email: Cara.vazquezramey@whitelodging.com
Timothy Graham
AGM of Corner Restaurant at JW Marriott Austin TX
Cell: 512-934-4461
Email: Timothy.Graham@whitelodging.com
Timeline
Server
Buffalo Wild Wings/ Airport
10.2020 - 10.2021
Server/ Bartender
Aero Service Group / Barrio airport location
03.2017 - 03.2020
Server
Tavern Grill
04.2009 - 05.2018
Lead Server
White Lodging / JW Marriott
2021 - 01.2026
High School Diploma -
Lakeville High School