Micha Hiebert
Lehigh,KS
Summary
Pharmacy Operations Manager at Walgreens Pharmacy with a proven track record in workflow optimization and team building. Enhanced patient satisfaction through effective communication and streamlined operations, while successfully launching immunization programs. Skilled in inventory control and committed to staff development and reviews, fostering a high-performance culture in a fast-paced environment.
Overview
2026
2026
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
Newton, KS
2011 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Technician
Medicine Shoppe
McPherson, KS
01.2007 - 12.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Resolved third-party billing, computer system and customer service issues.
- Bubble packed medications for nursing homes.
Education
Lawrence High School
Lawrence, Ks01.1997
Skills
- Workflow optimization
- Direct patient care
- Patient safety
- Training and mentoring
- Team building
- Insurance billing
- Staff training
- Inventory control
- Quality assurance
- Medicare and medicaid process
- Performance metrics
- Medication therapy management
- Immunizations
- Loss prevention management
- Customer service
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Certified in CPR/AED
- Self motivation
Timeline
Pharmacy Technician
Medicine Shoppe
01.2007 - 12.2010
Pharmacy Operations Manager
Walgreens Pharmacy
2011 - Current
Lawrence High School