Open To Work
Michael Acero
Corona,CA
Work Preference
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
Work History
Server
Yard House
Rancho Cucamonga, California
01.2021 - Current
- Provided exceptional customer service to enhance dining experiences.
- Managed orders and ensured timely delivery of food and beverages.
- Collaborated with kitchen staff to maintain menu accuracy and quality.
Server/Bartender/Manager
All Star Drafts Sports Bar & Grill
Corona, CA
10.2020 - Current
- Served food courses and alcoholic beverages promptly, ensuring a timely dining experience
- Recommended additional items to customers, enhancing dining experience and boosting sales
- Guided guests in menu selections with informative and helpful recommendations
- Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers
- Monitored bar inventory and promptly restocked low items before depletion.
- Evaluated team member skillsets and assigned tasks for efficiency.
- Created monthly reports for senior management summarizing operational performance metrics.
- Cultivated strong partnerships with vendors to enhance service delivery by negotiating contracts and ensuring timely delivery of goods and services.
Assistant General Manager
Crab N Spice
Corona, CA
03.2025 - 08.2026
- Managed daily operations to ensure restaurant efficiency and customer satisfaction.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Implemented inventory control measures to maintain stock levels and reduce waste.
- Facilitated team meetings to discuss goals, challenges, and operational improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Assisted in training new employees on company policies and service standards.
- Developed promotional strategies to enhance customer engagement and loyalty programs.
Server/Bartender
Taps Fish House and Brewery
Corona, CA
03.2020 - 06.2023
- Promptly served all food courses and alcoholic beverages to guests
- Assisted guests with making menu choices in an informative and helpful fashion
- Suggested additional items to enhance guest experience and boost sales
- Served food courses and beverages promptly to ensure guest satisfaction
- Processed payments accurately using point-of-sale system, handling cash and card transactions efficiently
Server/Bartender
The Mission Inn Hotel and Spa
Riverside, CA
09.2017 - 03.2020
- Promptly served all food courses and alcoholic beverages to guests
- Assisted guests with making menu choices in an informative and helpful fashion
- Suggested additional items to customers, enhancing dining experience and driving sales
- Served food courses and alcoholic beverages promptly, ensuring guest satisfaction and timely service
- Processed and collected payments accurately using point-of-sale system, handling cash and card transactions efficiently
Server
Olive Garden
Riverside, CA
03.2015 - 04.2018
- Guided guests in menu selections, enhancing dining experience
- Assisted guests with making menu choices in an informative and helpful fashion
- Recommended additional items to customers, contributing to increased sales
- Served food courses and beverages promptly, ensuring guest satisfaction
- Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers
Front Desk Agent
Holiday Inn
Corona, CA
02.2016 - 03.2017
- Welcomed guests and checked them into the hotel efficiently.
- Managed customer relations and sales, enhancing guest services at front desk
- Managed reservations using property management systems effectively.
- Assisted guests with inquiries and provided local information promptly.
- Oversaw daily operations during overnight shifts. and responsibilities during overnight hours, having to run a nightly reset and make sure all the books were in order, taking care of all guest concerns
Film Crew
AMC Theaters
Rancho Cucamonga, CA
11.2013 - 02.2016
- Led concession team, delegated tasks, and ensured team had necessary resources to maintain smooth operations.
- Managed food service to enhance customer experience
- Ensured theaters and facilities were clean and presentable
- Coordinated concession team activities to ensure operational efficiency and resource availability
Delivery Driver
Pizza Hut
Eastvale, CA
09.2014 - 12.2015
- Delivered pizzas promptly to ensure customer satisfaction and timely service.
- Executed food preparation tasks, including cooking, cutting pizzas, and assisting dine-in customers, ensuring high-quality service.
- Managed cash transactions accurately during delivery and at the store.
- Handled cash transactions accurately at the register accurately during delivery and at the store.
- Maintained vehicle cleanliness and conducted routine maintenance checks to ensure safe and reliable deliveries.
Salesman
B&D Security
Fountain Valley, CA
05.2012 - 12.2014
- Contacted customers to persuade purchases of merchandise or services, enhancing customer engagement.
- Circulate among potential customers or travel by foot to sell merchandise.
- Explained products and services, outlined prices, and demonstrated product usage to facilitate informed purchasing decisions.
- Answer questions about product features and benefits.
- Recorded and processed orders for merchandise, ensuring accurate entry into systems for efficient order fulfillment.
Janitor
Contract Services Group, Inc.
Brea, CA
06.2012 - 10.2013
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming to enhance overall facility appearance and safety.
- Served and cleaned restrooms daily to maintain hygiene standards.
- Removed waste from designated areas to ensure a tidy environment.
- Monitored building security by regularly checking entrances and exits for unauthorized access. and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
Education
High School Diploma -
ELEANOR ROOSEVELT HIGH SCHOOL
EastvaleAssociates of Arts - Music
Mount San Antonio College
WalnutSkills
- Customer service
- Menu knowledge
- Inventory management
- Strong analytical skills
- Handles stressful situations well
- Works better under pressure
- Team collaboration
- Independent work
- Effective verbal communicator
- Maintains positive attitude
- Fluent in Tagalog
- Intermediate Spanish
Timeline
Assistant General Manager
Crab N Spice
03.2025 - 08.2026
Server
Yard House
01.2021 - Current
Server/Bartender/Manager
All Star Drafts Sports Bar & Grill
10.2020 - Current
Server/Bartender
Taps Fish House and Brewery
03.2020 - 06.2023
Server/Bartender
The Mission Inn Hotel and Spa
09.2017 - 03.2020
Front Desk Agent
Holiday Inn
02.2016 - 03.2017
Server
Olive Garden
03.2015 - 04.2018
Delivery Driver
Pizza Hut
09.2014 - 12.2015
Film Crew
AMC Theaters
11.2013 - 02.2016
Janitor
Contract Services Group, Inc.
06.2012 - 10.2013
Salesman
B&D Security
05.2012 - 12.2014
High School Diploma -
ELEANOR ROOSEVELT HIGH SCHOOL
Associates of Arts - Music
Mount San Antonio College