Michael Albelo
Pembroke Pines,FL
Summary
Experienced and dependable Professional Dog Groomer with certification and expertise ranging beyond 10 years in different retail and mobile environments. Exceptional customer service with instinctive response to certain styles based on dog breed or environment. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
Work History
Sales Associate
Crocs
Florida
10.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
GameStop
Hollywood, FL
10.2019 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Business Owner and Operator
The Doggy Barber
Pembroke Pines, FL, USA
10.2015 - 10.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Dog Groomer
Allpets Emporium
Davie, FL, USA
02.2012 - 05.2014
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Pet Stylist
PetSmart
Davie, FL, USA
10.2009 - 03.2011
- Open or close the salon
- Disable alarm for open or enable alarm for close
- Prepare registers for the day when opening
- Prepare the deposit after close
- Prepare and clean dog cages at open, throughout the day, or close
- Mop and sanitize salon after close
- Maintain clean and tidy station
- Dog Grooming; this can include a bath, nail trim, expressing dog's anal glands, styled trims or cuts, and teeth brushing
Education
Pet Grooming Certication -
PetSmart Grooming Academy
Davie, FL03.2009
Diploma -
Hollywood Hills High School
Hollywood, FL06.2008
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Crocs
10.2023 - 08.2024
Assistant Manager
GameStop
10.2019 - 08.2023
Business Owner and Operator
The Doggy Barber
10.2015 - 10.2022
Dog Groomer
Allpets Emporium
02.2012 - 05.2014
Pet Stylist
PetSmart
10.2009 - 03.2011
Pet Grooming Certication -
PetSmart Grooming Academy
Diploma -
Hollywood Hills High School