Michael Alvarado

• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Approved regular payroll submissions for employees.
• Delivered high results while remaining compliant in company policy and enforcing state and OSHA regulations.
• Assisted with hiring, training and mentoring new staff members.

• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Developed policies and procedures for effective pharmacy management.
• Collaborated with store manager to maintain daily operations.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.

• Delivered high results while remaining compliant

In company/state policy and OSHA regulations

• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Reviewed and verified customer information and insurance provider information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Set up and modified patient profiles in System to include current information such as medications and insurance details.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

• Scheduled staffing of over 10 Interns and technicians and, forecasting budgets while staying within company budgets.