Michael Alvarez
Lake Worth
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager
Chipotle
Boynton Beach
08.2024 - Current
- Improved operational efficiency by implementing streamlined processes, significantly enhancing team productivity and service delivery.
- Led training initiatives for staff, fostering a collaborative environment that boosted employee engagement and retention.
- Developed strategic marketing campaigns that increased brand awareness and customer loyalty in local markets.
General Manager
Tijuana Flats
Lake Worth
10.2015 - 02.2023
- Controlling all aspects of the P&L
- Lead daily operations with intention, setting the tone for engaged, high-energy
- Manage and oversee daily restaurant operations
- Supervise staff according to company guidelines and procedures
- Ensure guest satisfaction; Communicate with customers addressing complaints and collecting feedback about their experience.
- Maintain safety and food quality standards in accordance with health code specifications and company guidelines
- Hire, train, schedule, assign duties and supervise staff
- Encourage employee teamwork and positive morale
- Balance priorities and execute strong time management skills in a fast-paced work environment
Kitchen Manager
Outback Steak
Lantana
01.2004 - 01.2014
Education
H.S Diploma -
Sanatalus High School
Boynton Beach, FLSkills
- Leadership
- Hospitality
- Service
- Administrative Skills
- Scheduling
- Cost Controls
- Inventory Management
- Payroll Management
- Food Production
- Customer Service
- Selflessness
Timeline
General Manager
Chipotle
08.2024 - Current
General Manager
Tijuana Flats
10.2015 - 02.2023
Kitchen Manager
Outback Steak
01.2004 - 01.2014
H.S Diploma -
Sanatalus High School