Summary
Overview
Work History
Education
Skills
Timeline
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Michael Anderson

Tacoma,WA

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

18
18
years of professional experience

Work History

Front Desk Agent

Residence Inn By Marriot
Tukwila, WA
09.2023 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Monitored security cameras in lobby area as needed.
  • Addressed customer needs in a timely manner.
  • Provided excellent customer service while upholding company policies.

Night Audit and Security Manager

Bellevue Club Hotel
Bellevue, WA
10.2021 - 12.2024
  • Respond to overnight guest inquires and resolve guest concerns and complaints
  • Facilitated internal audits and prepared detailed reports on findings.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Provide assistance to night security in employee and guest related issues.
  • Cultivated mutually beneficial relationships with clients and company officers to facilitate improved business operations.

Private Security Consultant

Hotel Bel Air
California City, CA
04.2007 - 12.2008
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Checked identification of persons entering and existing facility to eliminate unauthorized visitors.
  • Patrolled and monitored premise in company vehicle, on bicycle and by foot.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Investigated incidents of theft or vandalism on client properties.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Education

Associate of Science - Marketing Management And Research

College of The Canyons
Valencia, CA
06-2016

Skills

  • Front Office Support
  • Safety and Security Procedures
  • Team Oversight
  • Information Protection
  • Administrative Skills
  • Problem-Solving Skills
  • Information System Examination
  • Accounting Procedures Validation

Timeline

Front Desk Agent

Residence Inn By Marriot
09.2023 - Current

Night Audit and Security Manager

Bellevue Club Hotel
10.2021 - 12.2024

Private Security Consultant

Hotel Bel Air
04.2007 - 12.2008

Associate of Science - Marketing Management And Research

College of The Canyons

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Michael Anderson