Michael Augustyn
Green Bay,WI
Summary
An accomplished Operations Executive with extensive experience in developing and executing strategies, driving sustainable growth, building operational synergies, expanding customer loyalty, and delivering consistent return on investment (ROI). Proven success as an Executive-Level Global Sales and Business Development Leader with extensive experience in employing defined sales strategies, backed by the proven ability to lead projects and drive revenue growth. A field-tested leader with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in interdepartmental coordination and communication. Works closely with the C-suite executives/Upper management to plan and implement long-term Market Development, Product Management, and Market Penetration Strategies to drive business growth. Has a track record of pitching ideas on areas of improvement, with solid leadership skills, effectively accelerating the metrics of any professional undertaking. Proven as a strategist for coming up with lucrative and creative solutions for enhancing performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Leads teams to find new opportunities and seek out proven methodologies to continuously improve processes and products to increase revenue, profitability, and elevate the client experience. Command top-notch presentation, public-speaking and interpersonal skills, and demonstrates high levels of adaptability.
Overview
25
25
years of professional experience
Work History
Repair Dispatch Manager
U-HAUL COMPANIES OF NORTHERN WISCONSIN AND SOUTHWEST
Green Bay, WI
10.2021 - Current
- Company Overview: A leading American moving truck, trailer, and self-storage rental company
- Direct the daily operations of all repair dispatch operations
- Oversee recruiting and training employees, maintaining an efficient workflow, handling calls from different geographic areas, liaising with vendors and clients, and making sure company standards are attained
- Designed, implemented, organized and coordinated dispatch training programs and refresher training programs for existing personnel to continuously promote the company vision, values and culture
- Tracked and reviewed charts, graphs, schedules and other statistics to maximize on-time performance and minimize customer wait times and service disruptions
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Coordinated repairs to vehicles to maintain fleet operations
- Created and implemented policies, procedures and processes to maximize efficiency and quality
- Assessed regulatory and operational risks for escalation to management
- A leading American moving truck, trailer, and self-storage rental company
- Reduced amount of dollars spent on vendors 20% year over year
National Sales Manager
E-Z TAPE
Green Bay, WI
01.2020 - 10.2021
- Company Overview: Producer and distributor of flame fighter tape
- Oversaw all business development processes, regional operations, and sales with complete P&L accountability, marketing, promotional activities, and advisory services, including managing all front-end activities and expanding the sales representative network
- Spearheaded the strategic planning, implementation, and direction of all operations, with complete accountability of district performance, including budget management, total profit and loss responsibility, and overall performance enhancement, while acting within the scope of company objectives and policies to accomplish overall goals
- Exceeded sales targets by 9%; building, directing and motivating a high-performing sales team
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Met with customers to give sales presentations, negotiate contracts and promote services
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics
- Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts
- Producer and distributor of flame fighter tape
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
District Manager
ARAMARK UNIFORM COMPANY
Appleton, WI
09.2016 - 01.2020
- Company Overview: North America's trusted provider of uniforms and supply services
- Spearheaded the strategic planning, implementation, and direction of all operations for 92 locations, with complete accountability of district performance, including budget management, total profit and loss responsibility, and overall performance enhancement, while acting within the scope of company objectives and policies to accomplish overall goals
- Was responsible for supply chain, order management, profit and loss, quality assurance and regulatory, customer service, and CM /3PL partnership and management
- Managed and motivated sales team to increase revenue by 8% in 5 months
- Exceeded sales targets by 10% with motivational approaches focused on continuous improvement and strategic goal attainment
- Awarded National Sales contest Award for increasing mat rental sales year over year and raising income by $4000 per week in rentals
- Led targeted training programs to educate staff on product benefits and service capabilities
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership teams
- North America's trusted provider of uniforms and supply services
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Area Field Manager
U-HAUL
Green Bay, WI
06.2014 - 09.2016
Education
Master of Science -
University of Wisconsin, La Crosse
La Crosse, WI12.2002
Bachelor of Arts - Sports Management
Ripon College
Ripon, WI05.1990
Skills
- ⬥ Strategic Planning & Execution ⬥ Leadership & Team Building ⬥ Retail Management
- ⬥ Revenue Growth / Profit Optimization ⬥ Budgeting / Forecasting / P&L ⬥ Go-to-Market Strategy
- ⬥ Risk Mitigation& Threat Analyses ⬥ Training, Coaching & Mentoring ⬥ Research and Analyses
- ⬥ Process Redesign / Change Management ⬥ Product Development & Innovation ⬥ Corporate Negotiations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 12 staff members.
- won national contest selling the most new customers in 30 day period
- Achieved 20% reduction on spending by completing analyzing P&L with accuracy and efficiency.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company Culture401k matchHealthcare benefitsPaid time offStock Options / Equity / Profit SharingLanguages
English
Native or Bilingual
Software
Outlook
Word
Excel
Powerpoint
Timeline
Repair Dispatch Manager
U-HAUL COMPANIES OF NORTHERN WISCONSIN AND SOUTHWEST
10.2021 - Current
National Sales Manager
E-Z TAPE
01.2020 - 10.2021
District Manager
ARAMARK UNIFORM COMPANY
09.2016 - 01.2020
Area Field Manager
U-HAUL
06.2014 - 09.2016
Master of Science -
University of Wisconsin, La Crosse
Bachelor of Arts - Sports Management
Ripon College
Similar Profiles
Tatiana BrackettTatiana Brackett
Traffic Control Manager at U-Haul Of Northern CaliforniaTraffic Control Manager at U-Haul Of Northern California
Charles NewellCharles Newell
Marketing Company President at U-Haul Of Northern AlabamaMarketing Company President at U-Haul Of Northern Alabama
Theresa ThorntonTheresa Thornton
Cook at Northern Wisconsin CenterCook at Northern Wisconsin Center