Michael Barcomb
Springfield,MO
Summary
Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Throughout my time with all of these companies I have been a self-sufficient freelancer, always finding something to do with my time.
Overview
4
4
years of professional experience
Work History
Shift Leader
Hardees Of Southwest Missouri
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Front End Sales Associate
Walmart
11.2023 - 03.2024
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Assisted in inventory management and restocking, ensuring products were readily available for purchase.
- Consistently met or exceeded individual sales targets set by store management on a regular basis.
- Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
- Collaborated with fellow team members to maintain cohesive communication and effective workflow throughout the day-to-day operations of the store location.
- Served as an expert resource within the store location regarding product information and best practices for using each item.
- Built rapport with clientele by remembering names, preferences, and personal details shared during interactions.
- Managed returns and exchanges efficiently, maintaining high customer satisfaction levels throughout the process.
Deposit Servicing Specialist
TTEC / USAA
07.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Lead Sales Associate
Dollar General
05.2023 - 07.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
Stocking Team Associate
Walmart
01.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Distribution Center Lead
Bass Pro Shops
03.2021 - 10.2021
- Coordinated closely with sales teams to ensure accurate forecasting of product demand and efficient allocation of resources accordingly.
- Evaluated employee performance regularly, providing constructive feedback as needed while recognizing top performers for their contributions.
- Maintained workflow at consistent pace balancing acceptable levels of movement safety and performance.
- Trained staff on best practices for warehouse operations, leading to improved team performance and efficiency.
- Assisted upper management with strategic planning for future growth, including potential expansions or acquisitions.
- Kept up consistent workflow within outbound operational standards.
Stocking Team Associate
Walmart
01.2020 - 01.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Parkview High School
Springfield, MO05.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Flexible Schedule
- Team motivation
- Strong verbal and written communication
- Training Assistance
- Customer Service Management
- Conflict Resolution
- Staff Training and Development
- Safety processes and procedures
- POS System Operation
- Inventory Counts
- Quality Inspections
Timeline
Shift Leader
Hardees Of Southwest Missouri
12.2023 - Current
Front End Sales Associate
Walmart
11.2023 - 03.2024
Deposit Servicing Specialist
TTEC / USAA
07.2023 - 11.2023
Lead Sales Associate
Dollar General
05.2023 - 07.2023
Stocking Team Associate
Walmart
01.2022 - 05.2023
Distribution Center Lead
Bass Pro Shops
03.2021 - 10.2021
Stocking Team Associate
Walmart
01.2020 - 01.2021
High School Diploma -
Parkview High School
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