Dedicated Automotive Service Writer with strong customer service skills. Experienced in vehicle inspection and service upsells, ensuring customer satisfaction through effective communication and collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Automotive Service Writer
Walmart
Ormond Beach
05.2025 - Current
Delivered accurate time and cost estimates for proposed services, facilitating customer authorization.
Guided customers on automotive service inquiries and tailored recommendations to enhance satisfaction.
Resolved customer complaints with professionalism and empathy, ensuring positive experiences.
Collaborated with technicians to ensure timely vehicle servicing.
Educated customers on vehicle care and preventive maintenance options.