Michael Barry
Automotive Service Writer
Hillsborough,NJ
Summary
Professional Automotive Service Writer with 5 years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced environment while providing courteous professional service to new and established customers. Solid team player with positive demeanor and proven history of increasing productivity and customer satisfaction. Motivated to learn, grow and eager to contribute to team success through hard work and attention to detail.
Overview
11
11
years of professional experience
Work History
Automotive Service Writer
Toyota Of Morristown
Morristown, NJ
06.2017 - 05.2022
- Delivered truly exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products and services to customers, thoroughly explaining product features and benefits.
- Verified warranty plans and coverage for repairs.
- Provided customer estimates clearly articulating repair costs and reasonable timeline for completion of service.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Delivered excellent customer service, resulting in consistent 4.6% + CSI customer satisfaction rating.
- Increased service revenue with consistent 74% closing rate, 139 effective labor rate, and 239 hours per repair order.
Client Service Consultant
Town Auto Sales
Kearny, NJ
09.2011 - 06.2017
- Located and assisted in purchasing desired vehicles at auctions and other dealerships.
- Answered and assisted over 25+ telephone and email inquiries per day from potential customers.
- Developed and sustained courteous and effective working relationships.
- Provided customers with information about vehicles and answered questions about features, costs and delivery.
Full Time Supervisor
UPS
Secaucus, NJ
09.2001 - 07.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow for over 20 employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Prepared, calibrated and monitored production levels to achieve targets
- Prepared shift summary reports for manager and communicated regularly on goals and progress.
- Streamlined operations to improve process efficiency
Timeline
Automotive Service Writer
Toyota Of Morristown
06.2017 - 05.2022
Client Service Consultant
Town Auto Sales
09.2011 - 06.2017
Full Time Supervisor
UPS
09.2001 - 07.2011
Business Administration - Operations Management
DeVry University
Automobile Service Consultant
ASE
Skills
- Systems Knowledge:
- Reynolds/ Ignite software
- Xtime
- Bolt on technology messaging software
- TSD Rental Software
Professional Skills:
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Process Implementation
- Warranty Processing
Education
Business Administration - Operations Management
DeVry University
New Brunswick, NJAutomobile Service Consultant
ASE
Volunteer Work
2015- Present
Hospitality Coordinator for Trinity House
The Shrine of St. Joseph
Stirling NJ
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