Michael Bass
Lake City,FL
Summary
Proven leader in enhancing customer relationships and sales potential, notably at Fortiline Waterworks. Excelled in relationship building and customer service, achieving significant improvements in client satisfaction. Skilled in order management and attention to detail, I consistently surpassed performance goals. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Vigilant Forklift Operator familiar with operations and maintenance. Skilled at efficiently moving materials across areas to help teams meet demanding objectives. Skilled at logistics and warehouse ops.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Fortiline Waterworks
06.2022 - 12.2023
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Conducted regular cycle-count inventories.
- Translated raw bid information into proper, usable documents.
- Set up new accounts, established customer credit and set up payment methods.
Warehouse Forklift Operator
BlueLinx
04.2021 - 04.2022
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Completed cycle counts and monthly inventory.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
Logistics Supervisor
Harbor Freight Tools USA
04.2020 - 04.2021
- Reviewed order data to verify transactions and shipping dates.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Production Forklift Operator
Champion Homes
10.2019 - 04.2020
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Transported goods between warehouse locations according to shipment and storage needs.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Communicated with floor managers to determine merchandise placement.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Delivery Coordinator
Home Depot
01.2019 - 10.2019
- Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
- Obtained product specifications along with delivery address, date and contact information.
- Managed, transmitted and filed delivery paperwork.
- Inspected merchandise for damage and accuracy against order documents.
- Consulted with customers about delivery and order preparation requests.
- Maintained clean and orderly appearance while on shift.
- Reported customer questions, issues and complaints to management.
Fiber Network Technician
Verizon Communications Inc
07.1998 - 07.2018
- Conducted site surveys to validate customer's infrastructure deliverables.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Worked closely with network administrators and server engineers to deliver quality service.
- Installed and configured new devices and system components.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Coordinated installation of new users and relocations of existing users.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Chemical Operations Specialist
US Army
08.1987 - 06.1990
- Planned and implemented group safety training.
- Authored and submitted monthly reports.
- Conducted nuclear, biological and chemical reconnaissance.
- Restocked inventory and coordinated supply needs.
- Scheduled and performed equipment maintenance.
Education
Emergency Medical Technology
Polk Community College
Winter Haven, FL04.1994
Professional Firefighter 280 Hr Minimum Standards
Lake County Vo-Tech
Eustis, FL04.1992
High School Diploma -
Haines City Senior High School
Haines City, FL06.1985
Skills
- Relationship building and management
- Goals and performance
- Customer Service
- Attention to Detail
- Driven
- Order Management
- Issue Resolution
- Customer Relationship Building
- Organized and Efficient
Certification
Forklift
Timeline
Inside Sales Representative
Fortiline Waterworks
06.2022 - 12.2023
Warehouse Forklift Operator
BlueLinx
04.2021 - 04.2022
Logistics Supervisor
Harbor Freight Tools USA
04.2020 - 04.2021
Production Forklift Operator
Champion Homes
10.2019 - 04.2020
Delivery Coordinator
Home Depot
01.2019 - 10.2019
Fiber Network Technician
Verizon Communications Inc
07.1998 - 07.2018
Chemical Operations Specialist
US Army
08.1987 - 06.1990
Emergency Medical Technology
Polk Community College
Professional Firefighter 280 Hr Minimum Standards
Lake County Vo-Tech
High School Diploma -
Haines City Senior High School
Forklift
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