Michael Batson
Broken Arrow,OK
Summary
Versatile, with a commitment to safety. Offering employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with nine years of experience overseeing day-to-day operations of a branch as well as an additional ten years running the rental department for a medium sized location. Committed to finding creative ways to motivate employees to exceed customer service and rental revenue goals.
Overview
29
29
years of professional experience
Work History
Sales Coordinator
H&E Rentals
Tulsa, OK
11.2012 - 11.2024
- In charge of the day to day rental activities at a branch level. Main focus throughout the day is scheduling the transit of equipment to and from our customers and branches. Work with the field reps to support their rentals or sales, ensuring the service department is in the know so our timeframes can be met.
- Counter parts sales experience.
- Some service management training acquired during a period when we had neither a manager nor service manager.
- Served as the branches safety officer.
- Serve as the MEWP, PIT, & forklift hands on trainer for the Tulsa and OKC branches. MEWP and PIT hands on customer trainer using the Genie LiftPro System.
Inside Sales Representative
Pioneer Rental Management
Bixby, OK
07.2009 - 10.2012
- Handled the front counter rentals/sales for a branch. Interaction with customers in the store for rentals, parts, service & sales. Maintain good relationships with our walk in customers, while supporting the outside sales staff with their needs.
- Large focus on parts sales for the brands we sold. In charge of keeping stock levels on our parts to proper levels to have a large selection on hand for our most common items.
Branch Manager
RSC Equipment Rental
Tulsa, OK
04.1996 - 03.2009
- Started rental career in 1996 with Sooner Rental and Supply. Around 1998 they were acquired by RSC Equipment Rental.
- Yard worker where equipment service, equipment loading were primary duties.
- Rental counter, main focus of contract generation for our walk in customers, taking reservations, and cash out at the end of the day.
- 1999-2000 promoted to Branch Manager. Managed all aspects of the day to day rental. Full P&L responsibility, yearly budgets, hiring/terminations.
- Training employee's throughout their tenure, looking for those who want to do better and giving them every chance too. Seeing those who might be struggling and helping them to not.
Education
Broken Arrow High School
Broken Arrow, OK05-1996
Skills
- Coaching skills
- Customer Communication
- Scheduling
- Safety Protocols
- Staff Training
- Performance Improvement
References
References available upon request.
Timeline
Sales Coordinator
H&E Rentals
11.2012 - 11.2024
Inside Sales Representative
Pioneer Rental Management
07.2009 - 10.2012
Branch Manager
RSC Equipment Rental
04.1996 - 03.2009
Broken Arrow High School