Michael Bencosme

• Managed inbound customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
• Utilized CRM software to track customer interactions and streamline follow-up processes.
• Educated customers on product features and benefits, effectively addressing their needs and concerns.
• Analyzed customer feedback to identify trends, contributing insights for continuous service improvement.
• Developed scripts for common inquiries, improving consistency in communication across the team.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Converted potential leads into sales opportunities through persuasive communication skills and strategic follow-ups with prospects.
• Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
• Participated in ongoing training programs to continuously refine sales techniques and improve performance metrics.
• Maintained a high level of product knowledge, staying up-to-date on new features and offerings to provide expert guidance to customers.
• Overcame objections using friendly, persuasive strategies.
• Utilized sales techniques to build customer interest and close sales.
• Attained $[Amount] in sales targets on weekly basis.
• Made average of [Number] outbound and inbound calls per day.

• Developed and executed targeted marketing campaigns to enhance customer engagement and brand visibility.

1099, commission based

Blue Cross Blue Shield , Feb-Jul

Spectrum , Jul-Oct

• Trained and mentored junior sales representatives, fostering a culture of continuous improvement and development.
• Utilized CRM software to track sales performance and manage customer interactions effectively.
• Followed through with leads to close sales over phone, in office and during external consumer engagements.
• Created compelling sales presentations that effectively communicated product value propositions to potential clients.
• Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
• Built local sales and marketing plan for each targeted district within defined territory.

Events/ Youth Lead Counselor

• Introduced and encouraged various activities to children, prioritizing their safety and fostering a positive and inclusive environment.
• Took responsibility for planning agendas and setting up parties and events, ensuring a seamless and enjoyable experience for participants.
• Collaborated with third-party companies to provide unforgettable experiences, establishing partnerships to enhance the quality of events.
• Demonstrated effective communication and coordination skills to ensure the success of youth events.
• Establish a relationship and a trusting environment with club members and families.

Concierge Receptionist

• Warmly greeted members and visitors upon their arrival, creating a welcoming atmosphere.
• Effectively communicated with the membership through email and telephone, keeping them informed about current events and club activities.
• Stayed up-to-date on activities around the club to provide accurate and timely information to members.
• Managed reservations and took orders as necessary with proficiency in company software, Jonas; ensuring a seamless and efficient process.

Tennis, Bath, and Racquet

• Performed daily maintenance and preparation of the swimming pool, gym, and all court surfaces, both indoors and outdoors, ensuring optimal playing conditions.
• Installed windscreens and court equipment as needed to enhance the overall tennis facility. Maintained the grounds in a neat and clean condition through daily checks and proactive maintenance. Stocked and stored facility items ensuring availability for regular operations.
• Aided in the preparation of the facility for events, ensuring a well-organized and welcoming environment.

• Efficiently handled cargo, mail, and passenger services in adherence to industry-leading standards while the safe and reliable delivery of aviation support services, prioritizing the safety of both staff and aircraft cargo. Commitment to operating safely and efficiently at all times. Adhered to a team of aircraft specialists to meet and exceed client expectations.
• Vehicle/Machinery Operator

• Prepared and served ice cream creations following standard recipes and customer preferences.
• Maintained cleanliness of workstations, ensuring compliance with health and safety regulations.
• Operated point-of-sale systems accurately, processing transactions while maintaining cash handling standards.
• Collaborated with team members to efficiently manage peak service times and reduce wait times.
• Trained new team members on operational procedures and best practices for customer engagement.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

• Introduced children to program rules, activities, daily schedules, and traditions, fostering a positive and inclusive camp environment. Ensured the safety and welfare of each child, particularly during aquatics activities, by providing constant supervision. Collaborated in organizing and implementing activity plans for special interest activities, contributing to a diverse and engaging program. Assisted in maintaining proper sign-in/sign-out procedures, prioritizing the security of all participants. Established positive relationships with each child, treating them with respect, and dignity, and recognizing them as individuals. Monitored the needs of all children and implemented appropriate support measures, fostering a supportive and inclusive camp community.