High School Diploma -
North stafford high school
Stafford 05-2016
Michael Shane Harley
Fredericksburg,VA
Summary
Fredericksburg, Virginia(540) 623-9631 | Neverrbluff@yahoo.com PROFESSIONAL SUMMARY Dedicated Pepsi professional with more than 33 years of experience across beverage equipment installation, large-format sales, and small-format sales. Consistently meets sales goals while maintaining customer relationships and supporting account growth. Experienced in training employees, resolving customer concerns, and working with store managers to improve sales, merchandising, and product availability. Brings extensive knowledge of Pepsi products, customers, and operations, along with a strong commitment to teamwork, employee development, and business performance. Seeking to advance into a Territory Sales Manager position.
PROFESSIONAL EXPERIENCE
Pepsi | August 1993–Present
Small Format Salesman | Most Recent 4 Years ● Write customer orders to maintain product availability and meet store needs.
Education
Skills
- ● Maintain and merchandise retail accounts to support product visibility and in-store execution
● Consistently meet sales goals while maintaining strong customer relationships
● Work with store managers to improve sales, merchandising, and product availability
● Resolve customer concerns and identify opportunities to support account growth
Large Format Sales Previous 21 Years
● Managed large-format retail accounts and supported ongoing sales growth
● Consistently met or exceeded sales performance expectations across assigned stores
● Built long-term customer relationships while maintaining product distribution and merchandising standards
● Worked with retail partners to support business objectives and improve account performance
Equipment Installation First 9 Years
● Installed soda fountains and beverage dispensing equipment
● Developed hands-on knowledge of beverage equipment and customer operations
● Supported proper equipment installation and customer needs
LEADERSHIP & TEAMWORK
● Trained new employees across multiple departments throughout a long-term career with Pepsi
● Provided guidance and assistance to colleagues by sharing knowledge and best practices
● Demonstrated leadership through teamwork, collaboration, and problem-solving
● Supported team performance and employee development through hands-on guidance
CORE SKILLS
● Sales Performance and Account Growth
● Customer Relationship Management
● Order Writing and Account Maintenance
● Retail Merchandising and Product Availability ● Customer Problem Resolution ● Employee Training and Development ● Teamwork and Peer Leadership ● Beverage Equipment Knowledge ● Pepsi Products and Operations
Current Metrics
- Overtime is at 20.1% verses prior year at 26.5%
- AM and PM combined on property time is 36 minutes verses prior year at 44 minutes
- Accounts delivered as dispatched (ADAD) is 99.6% verses prior year at 99.1%
- Accounts delivered as serviced (ADAS) is 99.8% verses prior year at 99.3%
- Time window compliance is 92.5% verses prior year at 85%
- Increase payload from an average of 1,054 from prior year of 1k
- Gap to manifest is at 101 verses prior year at 115
Timeline
High School Diploma -
North stafford high school