MICHAEL BROWN
Greensboro,NC
Summary
Life offers multiple opportunities for each of us to impact the lives of others; I have found no other opportunity that compares to the enriching experience of being a mental health professional, and working with children and adults. This position would be an amazing opportunity to further develop my leadership skills. I believe that I will be a great asset.
Overview
15
15
years of professional experience
Work History
Mental Health Technician
Cone Health At Alamance Regional
05.2025 - Current
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Behavior Health Counselor
Alexander Youth Network
01.2020 - Current
- Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
- Implemented psychological interventions and coordinated community resources to assist clients' in community integration.
- Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
Residential Counselor
Youth Enrichment
04.2015 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Behavior Health Psych Technician
Novant Health
10.2021 - 03.2025
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Participated in patient education, helping to reinforce concepts and treatment plans.
Lead Sales Associate
Foot Locker
01.2013 - 04.2017
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
Residential Counselor/House Manager
Mags House
01.2011 - 03.2015
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
Education
Associate of Arts in Psychology -
Guilford Technical Community College
06.2012
Diploma -
James B Dudley High School
05.2004
Skills
- Complaint Resolution
- Consultative Sales
- Account Updating
- Paperwork Processing
- Appointment Scheduling
- Scheduling
- Microsoft Excel
- Customer Service
- Conflict Mediation
- Microsoft Outlook
- Problem-Solving Abilities
- Professional Telephone Demeanor
Timeline
Mental Health Technician
Cone Health At Alamance Regional
05.2025 - Current
Behavior Health Psych Technician
Novant Health
10.2021 - 03.2025
Behavior Health Counselor
Alexander Youth Network
01.2020 - Current
Residential Counselor
Youth Enrichment
04.2015 - Current
Lead Sales Associate
Foot Locker
01.2013 - 04.2017
Residential Counselor/House Manager
Mags House
01.2011 - 03.2015
Diploma -
James B Dudley High School
Associate of Arts in Psychology -
Guilford Technical Community College
Professional Skills Development
- Effective skills in implementing individualized behavior plans
- Facilitating therapeutic recreational activities
- Crisis intervention
- Monitoring and ensuring safety of clients
- Maintaining documentation of pertinent information related to clients’ goals
- Leadership skills/Managerial experience
- Current on all enhanced Relias trainings
References
References available upon request
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