Michael Burns
Marlton,NJ
Summary
Analytical and detail-orientated professional with a strong background in public sector operations and advanced training in regulatory compliance. Proven ability to interpret complex guidelines, evaluate data for accuracy, and methodically manage rule-based documentation within highly structured environments.
Overview
9
9
years of professional experience
Work History
Sales Associate
Curaleaf, Inc.
Bellmawr, NJ
09.2023 - 04.2026
- Communicated product value effectively to drive sales and customer satisfaction.
- Promoted current sales promotions and special offers to boost revenue.
- Educated customers on cannabis strains and consumption methods to enhance experiences.
- Maintained extensive product knowledge to assist with customer inquiries.
- Exhibited strong communication and problem-solving skills during customer interactions.
- Ensured compliance with dispensary policies, procedures, and regulatory requirements.
- Monitored industry trends and competitor offerings to refine client engagement strategies.
- Handled cash register transactions efficiently and accurately.
Office Support
Delaware River Port Authority (via Perry iSearch Partners, Inc.)
Camden, NJ
05.2022 - 09.2023
- Provided comprehensive office support by managing telephone communications, processing mail, and securing confidential materials
- Answered phones & relayed/re-directed calls & messages
- Assist clients with general questions & service information
- Managed daily office operations, ensuring smooth workflow and efficient staff coordination.
- Coordinated appointments and meetings, optimizing time management for team members.
- Prepared, arranged, & filed client records & documents
- Supported business office operations with clerical expertise and procedural assistance
- Database Administration
Host/Bartender
Pinefish
08.2017 - 05.2022
- Coordinated private parties and events to deliver seamless guest experiences.
- Managed reservations through third-party applications to streamline booking processes.
- Oversaw guest seating, ensuring adherence to social distancing guidelines.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Communicated with kitchen staff regarding wait times for tables and large parties.
- Collaborated with management and service staff to address customer needs effectively.
- Monitored inventory levels to guarantee adequate supplies for operations.
- Executed opening and closing duties, including lighting, preparing outdoor seating, and securing premises.
Education
Bachelor of Arts - Political Science
Rutgers University
Camden, NJ05-2008
Skills
- Customer service and support
- Sales expertise
- Regulatory compliance
- Microsoft Office proficiency
- Database administration
- Excel proficiency
- Scheduling and coordination
- Product demonstration
Timeline
Sales Associate
Curaleaf, Inc.
09.2023 - 04.2026
Office Support
Delaware River Port Authority (via Perry iSearch Partners, Inc.)
05.2022 - 09.2023
Host/Bartender
Pinefish
08.2017 - 05.2022
Bachelor of Arts - Political Science
Rutgers University