Michael Calder
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and safety. Leveraged strong work ethic and leadership qualities to navigate challenging situations and drive service excellence. Skilled in first aid and cultural awareness, consistently delivering professional and efficient service across roles. Achieved significant improvements in operational efficiency and customer service metrics.
Overview
5
5
years of professional experience
Work History
Flight Attendant
JetBlue
Orlando, FL
02.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Front Desk Receptionist
Maa Robinson
Orlando, FL
12.2022 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Area Specialist
First Service Residental
09.2019 - 03.2022
- Continuously monitored competitor activity to identify potential gaps in service offerings and develop corresponding action plans.
- Adapted quickly to evolving industry landscapes and regulatory changes, ensuring continuous compliance and operational efficiency.
- Audited and vetted technologies set for rollout, verifying performance and generating organization-specific documentation to assist employees through systemic transitions.
- Drove territory expansion efforts by identifying new market segments aligned with company growth objectives.
Front Desk Receptionist
Solaire Plaza
Orlando, FL
07.2020 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Diploma -
Northeast High School
Oakland Park FLBachelor Of Business Administration - Business
Purdue Fort Wayne
Fort Wayne, IN05.2016
Associate Of Business Administration - Business
Miami Dade College
Miami, FL04.2014
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Verbal and written communication
- Leadership Qualities
- Safety Procedures
- Cultural Awareness
Accomplishments
D1/JUCO college athlete (Basketball)
2x Southern Conference All First Team
21-10 2013-2014 season
(Miami Dade College JUCO)
Summit League 6th Man Of The Year
2 years professional Basketball
1x Canada
1x Italy
Timeline
Front Desk Receptionist
Maa Robinson
12.2022 - 06.2024
Flight Attendant
JetBlue
02.2022 - Current
Front Desk Receptionist
Solaire Plaza
07.2020 - 07.2021
Area Specialist
First Service Residental
09.2019 - 03.2022
Diploma -
Northeast High School
Bachelor Of Business Administration - Business
Purdue Fort Wayne
Associate Of Business Administration - Business
Miami Dade College
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