Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michael Campana

Fountain,US

Summary

Detail-oriented professional with a strong background in inventory management and team leadership, dedicated to streamlining processes and enhancing customer satisfaction. Expertise in troubleshooting and software analysis supports effective IT operations. Committed to leveraging problem-solving skills and cross-functional collaboration experience as an IT Technician to contribute to organizational success and operational efficiency. Prepared to tackle challenges with a proactive approach and a focus on continuous improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Flow Shift Lead

BestBuy
11.2023 - Current
  • Driven to excel in fast-paced environments. Consistently deliver high-quality work, meeting tight deadlines while maintaining attention to detail.
  • Lead product flow operations, optimizing inventory management and streamlining processes. Implement efficient strategies, resulting in improved stock accuracy and reduced waste.
  • Foster team synergy in fast-paced retail environment. Coordinate cross-functional efforts to enhance merchandising effectiveness and customer satisfaction.
  • Spearhead creative solutions for inventory challenges. Develop and execute novel approaches to product organization, boosting operational efficiency.
  • Ensure meticulous execution of merchandising standards. Maintain precise inventory records and conduct thorough audits to uphold product quality and availability.
  • Drive operational excellence in product flow, implementing efficient processes that significantly boost merchandising effectiveness and customer satisfaction.

Samsung Sales Representative

BestBuy
02.2023 - 11.2023
  • Drove sales growth through strategic client relationships, consistently exceeding targets and implementing innovative marketing campaigns for Samsung products.
  • Spearheaded client relationship strategies, surpassing sales targets and implementing innovative Samsung product campaigns, driving substantial market growth.
  • Pioneered creative marketing approaches for Samsung products, fostering brand loyalty and capturing new market segments with cutting-edge promotional techniques.
  • Analyzed market trends and consumer behavior to refine sales strategies, resulting in optimized product positioning and increased customer engagement.
  • Cultivated strong partnerships with cross-functional teams, enhancing product knowledge and aligning sales efforts with broader organizational goals.
  • Developed creative marketing strategies for Samsung products, capturing new market segments and fostering brand loyalty through cutting-edge promotional techniques.

AT&T Sales Representative

BestBuy
04.2022 - 02.2023
  • Communicated product features, advantages, and benefits to customers.
  • Utilized persuasive communication techniques to close deals quickly and efficiently.
  • Managed customer accounts by providing accurate information on product availability and pricing.
  • Adapted to and remained flexible in changing, fast-paced work environment.

Lead Driver

Domino's
04.2014 - 04.2022
  • Delivery product
  • Answer phones and take orders
  • Working at customer counter and ovens
  • Prepare orders for delivery and take out service
  • Clean store and work areas as needed
  • Handle store incoming product deliveries
  • Prep store items for food preparation
  • Perform quality customer service duties by taking orders, accurately handling money and solving all customer complaints in a positive manner
  • Follow all company safety standards

Education

Associate in Arts (A.A.) - Information Technology Candidate

Strayer University
Washington, DC
09.2025

Google IT Support Specialization

Coursera
09.2022

High School Diploma - undefined

Fountain-Fort Carson High
06.2013

Skills

  • Customer service

  • Inventory management

  • Policy analysis

  • Cash Handling

  • Troubleshooting

  • Software Troubleshooting

  • Microsoft Office

  • Shift leadership

  • Cash handling

  • Problem-solving

  • Guest service

  • Customer service focus

Certification

  • Comptia A+
  • Google IT Support
  • TestOut PC Pro

Timeline

Product Flow Shift Lead

BestBuy
11.2023 - Current

Samsung Sales Representative

BestBuy
02.2023 - 11.2023

AT&T Sales Representative

BestBuy
04.2022 - 02.2023

Lead Driver

Domino's
04.2014 - 04.2022

Google IT Support Specialization

Coursera

High School Diploma - undefined

Fountain-Fort Carson High

Associate in Arts (A.A.) - Information Technology Candidate

Strayer University

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Michael Campana