Summary
Overview
Work History
Education
Skills
Timeline
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Michael Cappelli

Merrimack,NH

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Overview

18
18
years of professional experience

Work History

Regional Director of Operations

BJ's Wholesale Club
Nashua, NH
02.2020 - Current
  • Manage 12 club managers and 1500+ team members across MA, NH and ME, including hiring, training, performance reviews and disciplinary actions.
  • Directly manage P&L with over 600 million dollars of annual sales.
  • Analyze data to identify areas of improvement in processes or procedures within the region and organization.
  • Develop and implement strategies to improve operational efficiency across the region and organization.
  • Worked to cultivate an environment of growth and development through teaching, training and accountability.

Club Manager

Bj's Wholesale Club
Detroit, MI
10.2013 - 02.2020
  • Directly managed club P&L og over 100 million dollars in annual sales and 200 team members.
  • Monitored customer service levels and took corrective action when necessary.
  • Conducted regular meetings with senior management to review progress towards goals and objectives.
  • Managed clubs throughout RI, MA, CT and MI.

Senior Manager

Bj's Wholesale Club
Providence, RI
04.2006 - 10.2013
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
  • Directed cross-functional teams in developing innovative solutions to complex problems.

Education

Executive Retail Management Program -

University of Southern California
Los Angeles, CA
09-2023

Bachelor of Arts - Political Science

University of Rhode Island
Kingston, RI
08-2011

Skills

  • Data-Driven Decision-Making
  • Operational Efficiency
  • Workforce Planning
  • Strategic Planning

Timeline

Regional Director of Operations

BJ's Wholesale Club
02.2020 - Current

Club Manager

Bj's Wholesale Club
10.2013 - 02.2020

Senior Manager

Bj's Wholesale Club
04.2006 - 10.2013

Executive Retail Management Program -

University of Southern California

Bachelor of Arts - Political Science

University of Rhode Island

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Michael Cappelli