Michael Caron
Sarasota,FL
Summary
Results-oriented professional with a strong background in restaurant management and water damage remediation. Skilled in process implementation and training staff, contributing to improved service delivery and operational efficiency.
Overview
19
19
years of professional experience
Work History
Manager
Metro Diner
Sarasota, FL
06.2023 - Current
- Oversaw daily restaurant operations, ensuring high service standards and customer satisfaction.
- Implemented new processes to streamline workflow and enhance efficiency in service delivery.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed staff schedules to optimize labor costs while meeting operational demands.
- Managed inventory levels, coordinating with suppliers to ensure timely stock replenishment.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service protocols.
- Managed and motivated employees to be productive and engaged in work.
Water Damage Technician
GDR USA
North Port, FL
03.2012 - 07.2020
- Assessed damage levels and developed appropriate mitigation strategies for restoration.
- Operated extraction equipment to remove water and moisture from affected areas.
- Trained new technicians on best practices for water damage remediation techniques.
- Collaborated with insurance representatives to streamline claims processes for clients.
- Implemented safety protocols to ensure compliance with industry regulations during operations.
- Managed inventory of drying equipment and supplies to optimize workflow efficiency.
- Conducted thorough inspections post-restoration to verify effectiveness of remediation efforts.
- Developed detailed reports documenting job progress, materials used, and final outcomes for stakeholders.
- Maintained client relationships by addressing concerns and ensuring successful project completion.
Water Damage Technician
Servpro
Venice, FL
04.2007 - 12.2011
- Contributed to business growth by establishing a strong reputation for quality workmanship in the local community.
- Expanded service offerings through ongoing professional development, staying up-to-date on industry trends and certifications.
- Reduced job timeframes through efficient delegation of tasks among team members.
- Streamlined project management processes, utilizing software tools for enhanced organization and communication.
- Provided exceptional customer service, addressing inquiries professionally and promptly throughout the project duration.
- Optimized resource utilization by effectively managing inventory and maintaining necessary tools and equipment.
- Implemented preventative measures during restoration projects, mitigating the risk of future water damage occurrences.
- Enhanced team productivity by training new technicians on industry best practices and equipment usage.
- Established rapport with insurance adjusters for smooth claim settlements benefiting both clients and the company.
- Exceeded performance targets consistently, resulting in increased trust from management to handle larger-scale projects independently.
- Assessed property damages, accurately documenting findings to support insurance claims processing.
Education
No Degree - Criminal Justice
Westfield State University
Westfield, MASkills
- Team leadership
- Decision-making
- Problem-solving
- Customer service
- Attention to detail
- Project management
- Operational oversight
- Worksite safety
- Budget management
- Equipment operation
- Power tool operation
- Process improvement
Timeline
Manager
Metro Diner
06.2023 - Current
Water Damage Technician
GDR USA
03.2012 - 07.2020
Water Damage Technician
Servpro
04.2007 - 12.2011
No Degree - Criminal Justice
Westfield State University
Military
Served 4 years in the US Marine Corps.