Michael Cates
Boykins,VA
Summary
Dedicated cashier with strong cash handling skills and a focus on enhancing customer satisfaction. Proven ability to streamline operations and maintain high standards of cleanliness.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Hardee's
Franklin, VA
11.2025 - Current
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained cleanliness and organization of work area to meet health and safety standards.
- Assisted customers with product inquiries, enhancing overall satisfaction and service quality.
- Collaborated with team members to optimize workflow during peak hours, improving operational efficiency.
- Handled cash register operations, balancing cash drawers at the end of each shift without discrepancies.
- Followed company policies for food safety and sanitation, ensuring compliance with regulatory standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cooker Operator
Huddle House Restaurant
Franklin, VA
06.2025 - 11.2025
- Operated cooking equipment to prepare menu items according to established recipes and standards.
- Monitored food quality and presentation, ensuring compliance with health and safety regulations.
- Collaborated with team members to maintain efficient kitchen workflow during peak hours.
- Assisted in training new kitchen staff on proper cooking techniques and equipment usage.
- Maintained cleanliness of workstations, adhering to sanitation guidelines and procedures.
- Developed strong multitasking skills to manage multiple orders simultaneously while maintaining accuracy and efficiency.
- Enhanced kitchen efficiency by streamlining cooking processes and organizing workstation layouts.
- Ensured optimal taste consistency in each dish through ongoing taste-testing adjustments during the cooking process.
- Improved food quality by ensuring proper execution of recipes and monitoring ingredient freshness.
- Mentored junior kitchen staff in cooking techniques, recipe execution, and proper equipment usage.
- Aided sous chef executive chef in various tasks including menu development research product sourcing support when required.
Cashier
711 Gas Station
Franklin, VA
08.2025 - 10.2025
- Adapted quickly to new procedures and technology updates, demonstrating eagerness to learn and improve skills.
- Provided support in training new staff on cashier procedures and customer service expectations.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Stocker
Wal-Mart Supercenter
Franklin, VA
04.2025 - 09.2025
- Stocked shelves efficiently to maintain product availability and organization.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to optimize store layout for improved customer navigation.
- Operated pallet jacks and forklifts safely for effective stock movement and handling.
- Monitored product expiration dates, reducing waste through timely rotation practices.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Supported training of new staff on stocking procedures and safety protocols for operational efficiency.
- Provided exceptional customer service by promptly addressing inquiries regarding product locations.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
Cook
McDonald's Restaurant
Franklin, VA
04.2025 - 07.2025
- Prepared and cooked menu items according to quality standards and safety guidelines.
- Operated kitchen equipment, ensuring proper usage and maintenance for food safety compliance.
- Collaborated with team members to maintain efficient workflow during peak service hours.
- Trained new staff on food preparation techniques and restaurant protocols.
- Monitored inventory levels, assisting in stock management and ordering processes.
- Implemented best practices for cleanliness and sanitation in kitchen areas, exceeding health regulations.
- Assisted management in developing streamlined processes for food preparation efficiency.
- Resolved customer inquiries and complaints to enhance overall dining experience quality.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier/Restaurant Waiter
Pizza Hut
Franklin, VA
03.2024 - 06.2025
- Processed customer orders efficiently using point-of-sale system.
- Managed cash register, ensuring accuracy in transactions and balancing at shift end.
- Provided exceptional customer service to enhance dining experience and encourage repeat business.
- Maintained cleanliness and organization of work area to comply with health standards.
- Assisted team members during peak hours to optimize workflow and minimize wait times.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Packer
Hampton Farms
Severn, NC
04.2024 - 09.2024
- Operated packing machinery to ensure efficient product assembly and quality control.
- Monitored packaging processes for compliance with safety and quality standards.
- Assisted in training new team members on packing procedures and equipment operation.
- Conducted routine maintenance checks on packing equipment to minimize downtime.
- Collaborated with team members to streamline workflow and improve packing efficiency.
- Implemented best practices for inventory management, reducing waste during packaging operations.
- Maintained accurate records of packaged products and inventory levels for reporting purposes.
- Identified areas for process improvement, contributing to enhanced operational effectiveness.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Education
High School Diploma -
Southampton High
Courtland, VA06-2004
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Cash register systems
- Cash handling expertise
- Payment collection
Accomplishments
- Trained and mentored [number] employees.
- Supervised team of [Number] staff members.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Cashier
Hardee's
11.2025 - Current
Cashier
711 Gas Station
08.2025 - 10.2025
Cooker Operator
Huddle House Restaurant
06.2025 - 11.2025
Stocker
Wal-Mart Supercenter
04.2025 - 09.2025
Cook
McDonald's Restaurant
04.2025 - 07.2025
Packer
Hampton Farms
04.2024 - 09.2024
Cashier/Restaurant Waiter
Pizza Hut
03.2024 - 06.2025
High School Diploma -
Southampton High