Michael Charles

• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Executed sales strategies to achieve monthly targets consistently.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.

• Supported sales team by organizing promotional materials and displays.
• Responded to customer inquiries, providing accurate information on services offered.
• Collaborated with team members to ensure a positive customer experience.
• Participated in training sessions to improve sales techniques and product knowledge.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Sales Consultant

• Managed daily operations to ensure efficient service delivery and customer satisfaction.
• Coordinated team schedules and resource allocation for optimal workflow and productivity.
• Developed training materials to onboard new staff and improve operational knowledge.
• Implemented process improvements to enhance efficiency in service delivery workflows.
• Monitored performance metrics to identify areas for improvement and implement corrective actions.
• Facilitated communication between departments to streamline operations and resolve issues promptly.
• Conducted regular team meetings to reinforce goals, share updates, and gather feedback for continuous improvement.