Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Michael Chatha

IT Support Specialist

Summary

Detail-oriented and results-driven IT Support Specialist with extensive experience in providing technical support and troubleshooting for diverse software and hardware systems. Adept at managing IT operations across multiple locations, ensuring seamless connectivity, and resolving complex technical issues. Proven ability to translate technical jargon into easily understandable terms for end-users. Strong background in configuring and maintaining network systems. Holds multiple industry certifications, including CompTIA Network+ and AWS Certified Cloud Practitioner, demonstrating a commitment to continuous professional development

Overview

4
4
years of professional experience
3
3
Certifications

Work History

IT Support Specialist

City Electric Supply
Dallas, TX
08.2022 - Current
  • Provided comprehensive remote IT support to branch offices and distribution centers across North America
  • Managed and tracked tickets using the Freshdesk ticketing system, contributing to the knowledge base for enhanced efficiency
  • Executed remote branch setups using the Meraki Dashboard, guiding users through the connection of firewalls, access points, phone systems, desktops, and other essential hardware
  • Troubleshot and installed various software applications, including Microsoft O365 Suite, Microsoft Teams, Adobe Creative Cloud Suite, Windows Operating System, and Zscaler
  • Utilized Soti Mobi Control for troubleshooting handheld scanners and administered Azure AD, Exchange Online, and Endpoint Manager
  • Configured and resolved issues related to Meraki Client VPN and VOIP devices
  • Deployed and maintained multifunction and dot matrix printers, along with desktops, laptops, and thin clients
  • Provided clear, non-technical explanations of complex technical issues to users, ensuring seamless understanding
  • Assisted the Team Lead in training and developing new hires, fostering a collaborative and skilled support team.

Retail Sales Associate

Home Goods, TJX Companies
03.2022 - 08.2022
  • Helped customers complete purchases, locate items and join reward programs
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Dock Associate

Dillard's Department Store
10.2020 - 11.2021
  • Organized warehouse stock and delivered product to sales floor
  • Collaborated with other departments to resolve issues that may have arisen during shipping or receiving processes.
  • Used hand-held scanners and physical logs to accurately track item movements
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Education

High School Diploma -

North Mesquite High School, Mesquite, TX
08.2016 - 2020.05
  • Completed AP course in Computer Science
  • Captain of the Scholastic Team (2019)
  • Member of Academic Decathlon (2019)
  • Member of the Robotics Build Team (2018-2019)
  • Member of Band (2016-2020)

Skills

CompTIA Network

Languages

Spanish
Professional Working

Certification

CompTIA Network+, CompTIA

Timeline

IT Support Specialist - City Electric Supply
08.2022 - Current
Retail Sales Associate - Home Goods, TJX Companies
03.2022 - 08.2022
Dock Associate - Dillard's Department Store
10.2020 - 11.2021
North Mesquite High School - High School Diploma,
08.2016 - 2020.05

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Michael ChathaIT Support Specialist