Michael Conde
Daly City,United States
Summary
Personable and enthusiastic Driver with 15 years as a delivery driver for FedEx Express, 2+ years as an Amazon Flex Driver (including Flex) where I currently work. I recently worked for Bird/Spin as a driver maintaining rental scooters around SF.
I know San Francisco well and am very comfortable driving and working in all kinds of weather conditions as well as being used to being on my feet all day. I did training of new employees.
Customer service and satisfaction also are extremely important to me earning me multiple five star ratings on Yelp and TripAdvisor.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Amazon Delivery Driver
Urban Logistics
08.2025 - Current
- Delivered packages efficiently, ensuring timely arrival at designated locations.
- Maintained accurate records of deliveries and customer interactions.
- Operated delivery vehicles safely while adhering to traffic regulations.
Activity Coordinator/Driver
Social Vocational Services
06.2025 - 08.2025
- Cultivated a positive environment for adults with disabilities enhancing engagement and fostering community spirit through diverse activities.
- Nurtured a welcoming atmosphere for adults with disabilities, promoting social skills and enhancing overall community engagement.
- Designed and executed new activity programs, resulting in marked improvements in participant satisfaction and retention rates.
Driver
Bird/Spin
11.2024 - 07.2025
- Pick up and maintain rental scooters around the city.
- Communicated effectively with dispatchers, customers, and team members to coordinate and resolve any issues that arose during shift.
- Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations.
Game Host/Customer Service
Palace Games
11.2015 - 05.2024
- Host Escape Rooms, train new hosts, Manager on Duty when needed.
- Earned 5-Star reviews on Yelp and TripAdvisor.
- Customer Service Skills Utilized: patience, adaptability, flexibility, clear communication, leadership, punctuality, time management, administrative duties.
Delivery Driver
Amazon Flex
03.2019 - 02.2021
- Delivered packages to residences and businesses in an efficient and timely manner.
- Delivered outstanding customer service.
- Delivered to San Francisco and South Bay.
Tour Leader
Search Beyond Adventures
05.2018 - 09.2019
- Lead multiple day tours of Disney World, East Coast and The Bahamas cruises to people with physical and learning disabilities.
- Built personal relationships with guests to promote a positive and meaningful experience.
- Drove travelers to destinations in 20 passenger van.
Tour Guide
San Francisco Movie Tours
03.2016 - 06.2018
- Lead Tours of movie locations throughout San Francisco.
- Extensive San Francisco movie and historical knowledge.
- Customer Service Skills Utilized: patience, adaptability, flexibility, clear communication, leadership, punctuality, time management.
Tour Guide
City Segway Tours
10.2014 - 11.2017
- Gave Segway tours of San Francisco.
- Trained new employees.
- Customer Service Skills Utilized: patience, adaptability, flexibility, clear communication, close customer contact.
Courier/Driver
FedEx Express
10.1999 - 07.2014
- Customer communication and fulfillment, employee training, punctual delivery/pick-up; currency handling; custom tracking/routing technology.
- Customer Service Skills Utilized: patience; organization; punctuality; interpersonal; adaptability; leading; clear communication; customer satisfaction.
- Achievements: Recognized multiple times with BZ awards (going above and beyond to provide great customer service.).
Staff Trainer/Wait Staff
TGI Fridays
02.1998 - 10.1999
- Trained staff in physical presentation and appearance; hosting etiquette/guest oriented philosophy; food service and handling; currency handling; organizational, special abilities accommodations; interpersonal, and timing skills.
- Customer Service Skills Utilized: clear communication, patience; organization; adaptability; leading; customer comes first' philosophy.
Guest Services/Wait Staff/Trainer
RSVP Vacations
01.1993 - 10.1995
- Began as seasonal server/deckhand.
- Progressively worked up to guest transport ship/shore, event planning, and shift manager.
- Customer Service Skills Utilized: punctuality; patience; clear communication; organization; interpersonal; confidentiality.
Education
International Tour Management Institute ITMI
Sausalito, CAundefined
Elk River Senior High School
Elk River, MN05.1986
Skills
- Customer service
- Time management
- GPS navigation
- Punctual and reliable
Certification
- 12/2014 International Tour Management Institute
- CPR Certified
Timeline
Amazon Delivery Driver
Urban Logistics
08.2025 - Current
Activity Coordinator/Driver
Social Vocational Services
06.2025 - 08.2025
Driver
Bird/Spin
11.2024 - 07.2025
Delivery Driver
Amazon Flex
03.2019 - 02.2021
Tour Leader
Search Beyond Adventures
05.2018 - 09.2019
Tour Guide
San Francisco Movie Tours
03.2016 - 06.2018
Game Host/Customer Service
Palace Games
11.2015 - 05.2024
Tour Guide
City Segway Tours
10.2014 - 11.2017
Courier/Driver
FedEx Express
10.1999 - 07.2014
Staff Trainer/Wait Staff
TGI Fridays
02.1998 - 10.1999
Guest Services/Wait Staff/Trainer
RSVP Vacations
01.1993 - 10.1995
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Elk River Senior High School
International Tour Management Institute ITMI