Microsoft Office Suite
Michael Connolly
Data Entry Specialist
Swansboro,NC
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory processes, notably at Afni. Excelled in data verification and report generation, achieving top performer status through innovative database maintenance. Demonstrates exceptional analytical skills and a commitment to data protection, significantly improving operational efficiency and accuracy in record-keeping.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Remote Customer Service Representative
Afni
Tucson , AZ
10.2023 - Current
- Maintained detailed records of 80+ customer interactions, ensuring proper follow-up and resolution of issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed and updated databases to handle customer data.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
Receiving Manager
Tractor Supply
Cape Carteret, NC
07.2023 - 10.2023
- Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
- Implemented quality control measures throughout receiving process to ensure merchandise met company standards upon arrival.
- Collaborated with 3 other department managers to develop cross-functional strategies for maximizing store performance.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Receiver/Stocker
Lowes Home Improvement
Cape Carteret, NC
01.2023 - 07.2023
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Managed inventory levels effectively through accurate data entry and record-keeping practices allowing for 2 deliveries/day.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Maintained compliance with applicable regulations and company policies by staying up to date with industry best practices and participating in ongoing training opportunities.
Education
No Degree - Requisites
Carteret Community College
Morehead City, NC 08.2016 - 12.2016
High School Diploma -
West Carteret High School
Morehead City, NC 08.2009 - 01.2012
Skills
Report Generation
Software
Google Workplace
Slack
Workday
Accomplishments
- Maintained an average typing speed of 70 WPM on all assignments.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work from home optionWork-life balance4-day work weekCareer advancementQuote
"Victory on the high seas is not won by the strength of ships alone, but by the courage and cunning of those who sail them."
Khair ad-Din Barbarossa
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Interests
Video Games
Writing
Creative Design
Timeline
Remote Customer Service Representative
Afni
10.2023 - Current
Receiving Manager
Tractor Supply
07.2023 - 10.2023
Receiver/Stocker
Lowes Home Improvement
01.2023 - 07.2023
No Degree - Requisites
Carteret Community College
08.2016 - 12.2016
High School Diploma -
West Carteret High School
08.2009 - 01.2012