Mike Coppola
Ferndale,WA
Summary
Dynamic sales associate with a proven track record at AT&T Mobility, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective communication and problem-solving skills. Adept at cash handling and fostering teamwork, consistently delivering exceptional results in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Sales Associate
AT&T Mobility
Bellingham, WA
03.2024 - Current
- Assisted customers in selecting products and services to meet their needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues, ensuring satisfaction with service received.
- Collaborated with team members to maintain an organized sales floor environment.
- Supported promotional activities by effectively merchandising new products.
- Built rapport with customers, fostering long-term relationships for repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Personal Trainer
Unfilter Fitness
Bellingham, WA
12.2016 - Current
- Designed individualized fitness programs tailored to clients' goals and fitness levels.
- Led group training sessions, fostering community and motivation among participants.
- Monitored client progress through assessments and regular feedback sessions.
- Educated clients on nutrition and lifestyle choices to enhance overall wellness.
- Developed strategies for improving client retention and satisfaction rates.
- Mentored junior trainers, providing guidance on effective training techniques and client engagement.
- Implemented innovative training methods to optimize workout effectiveness and efficiency.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Sales Associate
AT&T Mobility
Austin, TX
10.2010 - 12.2016
- Managed inventory levels, reporting discrepancies to ensure stock accuracy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Vocational - Personal Training
Physical Fitness Training Academy
Austin, TX12-2016
Sports Medicine
Physical Fitness Training Academy
Austin, PA12-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
Timeline
Sales Associate
AT&T Mobility
03.2024 - Current
Personal Trainer
Unfilter Fitness
12.2016 - Current
Sales Associate
AT&T Mobility
10.2010 - 12.2016
Vocational - Personal Training
Physical Fitness Training Academy
Sports Medicine
Physical Fitness Training Academy