Michael Corso
West Allis,WI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Reliably equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Many years hands on as a talented Sues Chef with sound knowledge of food preparation and restaurant management. Solid understanding of managing all personnel activity in hospitality industry that transferred smoothly into a career in management at FedEx Ground. Exceptional communication skills with ability to give clear instructions to subordinates. Organized and reliable.
Overview
14
14
years of professional experience
Work History
Operations Manager
FedEx Ground
New Berlin, WI
08.2021 - Current
- Awarded on accomplishments including "Manager of the year" and "Safety Value Award" among others.
- Managed teams of up to 25 individuals with only one workplace Injury and minimal first aids within two years.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Strongly led and participated in staff engagement, gender diversity and cultural/social programs to boost employee morale and satisfaction
Package Handler
FedEx Ground
New Berlin, WI
10.2020 - Current
- Prepare pallets of boxes for easy transportation between customer and storage locations.
- Load package containers onto forklifts and transported into packaging areas.
- Load packages into correct trucks.
- Remove jams and unblocked conveyor system to maintain flow of goods.
- Assist other departments of warehouse during busy periods, developing new skills while boosting warehouse efficiency.
- Build and wrap pallets to secure shipment with freight carriers.
- Pack and load boxes into vehicles using care to prevent damage.
- Operate manual pallet jacks and forklifts to move and store materials.
- Maintain safety protocols.
Lawn Care Specialist
Naturescape Lawn And Landscape
03.2019 - 11.2020
- Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
- Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
- Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.
- Engaged potential leads through great service and product knowledge, turning numerous prospective clients into paying customers.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
Sues Chef
Nessun Dorma
08.2018 - 06.2020
- Run kitchen operations and prepare food in a timely and consistent manner.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Planned promotional menu additions based on seasonal pricing and product availability.
Sues Chef
Smoke Shack
08.2017 - 07.2018
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
General Manager
Rocky Rococo
Glendale, WI
08.2009 - 03.2017
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed entire team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly and effectively to elevate customer approval.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw computer database and physical filing systems.
Server
Applebee's
02.2011 - 03.2012
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Some College (No Degree) - Graphic Design
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Employee Orientation
- Candidate Interviews
- Conflict Mediation
- Multitasking abilities
- Team leadership
- Scheduling
- Staff Management
- Employee Training
- Operations Oversight
- Payroll and scheduling
- Workflow Optimization
- Microsoft Office software proficiency
- Cash handling
- Excellent customer service skills
Timeline
Operations Manager
FedEx Ground
08.2021 - Current
Package Handler
FedEx Ground
10.2020 - Current
Lawn Care Specialist
Naturescape Lawn And Landscape
03.2019 - 11.2020
Sues Chef
Nessun Dorma
08.2018 - 06.2020
Sues Chef
Smoke Shack
08.2017 - 07.2018
Server
Applebee's
02.2011 - 03.2012
General Manager
Rocky Rococo
08.2009 - 03.2017
Some College (No Degree) - Graphic Design
University of Wisconsin - Milwaukee