Michael Costello
Summary
Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth.
Overview
34
34
years of professional experience
Work History
Operations management
Restaurant Operations
- Restaurant FOH and BOH
- Managing day to day operations
- Budget for full service restaurant, purchasing and payroll
- Development and management of catering services
- Business to business promotions
- Menu design & Recipe creation - modifications
- Hiring and training for restaurant front end and kitchen staff
- Maintained service line contracts with vendors
- Background and Training, Culinary arts education
- Staff talent development
T
- I.P.S
- Serve Safe certified
- Customer experience focus
- Bar menu creation – bartending
Consulting Restaurant
Self
Fayetteville , NC
09.2019 - Current
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Prepared for and executed new menu implementations.
US Census
USCensus
Fayetteville , NC
05.2020 - 11.2020
- Achieved specific team objectives and collection activity.
Managing Partner
Primo Pizza Italian Eatery
Fayetteville, NC
02.1998 - 07.2017
- Scheduled and directed staff in daily work assignments to maximize productivity
- Direction and development of employee mentoring for compliance
- Oversight of food safety procedures and quality control guidelines
- Optimized profits by controlling food, beverage and labor costs
- Lean staff model approach
- Concurrent computer system upgrades with pricing and daily food specials
- Consistently obtained highest rating from the county health department
Bartender/Mixologist
Marriott Copley
Boston, Ma
04.1989 - 10.1997
- Maintained full knowledge of all menu items, contents and preparation methods
- Customer experience driven with guests to grow .and maintain brand loyalty
- Integral member of winning Bartender of the quarter Bartender Magazine
- Two-time recipient of Teiffel award for excellence in service
Education
Management - Bookkeeping
West Virginia University
MA - Business Administration And Management
University of Massachusetts
Skills
- Operational Efficiency
- Constructive Feedback
- Operational Leadership
- New Business Development
- Team Bonding
- Staff Development
- Restaurant Operations Management
- Employee Performance Evaluations
- Customer Service Standards
- Continuous Quality Improvement (CQI)
- Effective Customer Service
- P&L Responsibility
- Personnel Scheduling
- Strategic Planning
- Cash Register Operations
- Safety Regulations
- Budgeting and Finance
- Operations Oversight
- Customer Satisfaction
- Profit and Loss Management
- Accounting Records
- Leadership and People Development
- Recycling and Conservation
- Set Organizational Policies
- Budget Controls
- Improve Performance
- Price Structuring
- Closing Procedures
- Results Orientation
Timeline
US Census
USCensus
05.2020 - 11.2020
Consulting Restaurant
Self
09.2019 - Current
Managing Partner
Primo Pizza Italian Eatery
02.1998 - 07.2017
Bartender/Mixologist
Marriott Copley
04.1989 - 10.1997
Operations management
Restaurant Operations
T
Management - Bookkeeping
West Virginia University
MA - Business Administration And Management
University of Massachusetts
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