Michael Coughlin
Amboy,IL
Summary
Results-driven Account Executive with expertise in client account management, contract negotiation, and CRM software utilization. Proven ability to analyze customer feedback and optimize sales processes for enhanced satisfaction.
Overview
10
10
years of professional experience
Work History
Account Executive
Kunkel & Associates
Dubuque, Iowa
05.2020 - Current
- Managed client accounts and maintained strong relationships with key stakeholders.
- Analyzed customer feedback to improve service quality and product offerings.
- Utilized CRM software for tracking sales interactions and managing client information.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Account Executive
DB Flooring
Chicago, Illinois
01.2016 - 01.2019
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
Education
Bachelor of Arts - Sales, Marketing
St. Ambrose University
Davenport, IA05-2021
Skills
- Client account management
- Contract negotiation
- Customer feedback analysis
- CRM software utilization
- Sales process optimization
- Customer relationship management
- Sales proficiency
- Sales strategies
- New business opportunities
Affiliations
4-year letter winner St. Ambrose University Baseball
Timeline
Account Executive
Kunkel & Associates
05.2020 - Current
Account Executive
DB Flooring
01.2016 - 01.2019
Bachelor of Arts - Sales, Marketing
St. Ambrose University