Michael Craig
Denver,CO
Summary
Proven sales and customer service specialist looking to find employment in the cannabis or hospitality/service industry.
Overview
18
18
years of professional experience
Work History
VIP Bottle Server
Legends Hospitality LLC
Denver, CO
06.2021 - 02.2025
- Processed payments and transactions using POS system with accuracy.
- Adhered to all food safety and quality regulations.
- Performed cashier duties such as taking orders, processing payments, and making change accurately.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Restocked shelves with bottles after each shift was completed.
Senior Sales Manager
Epic Design Co
Denver , CO
02.2007 - 05.2020
- Executed strategic sales plans to expand customer base and revenue.
- Directed and coordinated products, services and sales activities.
- Hired and motivated high-performing sales team.
- Coached, developed and motivated team to achieve revenue goals.
- Designed promotional materials such as brochures, flyers, catalogs, to enhance brand visibility.
- Ensured compliance with all relevant laws, regulations and ethical standards.
- Identified opportunities for growth within existing accounts as well as new markets.
Budtender
Little Brown House The
Denver, CO
06.2015 - 02.2020
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Monitored inventory levels and informed management when stock was low or depleted.
- Greeted customers with a friendly and inviting attitude.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to company policies and procedures at all times.
- Weighed and prepared products in order to accurately package and label items for sale.
Education
Associate of Arts - Business Management
Polk State College
Winter Haven, FL07-2009
Skills
- Exceptional customer service
- Budtender
- Strong work ethic
- Professional appearance
- High volume dining
- Banquet coordination
- Guest relations management
- ID verification
- Bar terminology
- Counting money
- THC & CBD products
- Discussing cannabis
Timeline
VIP Bottle Server
Legends Hospitality LLC
06.2021 - 02.2025
Budtender
Little Brown House The
06.2015 - 02.2020
Senior Sales Manager
Epic Design Co
02.2007 - 05.2020
Associate of Arts - Business Management
Polk State College