Expert in client relations and business development, with a proven track record of expanding territories and fostering long term connections. Committed to enhancing client experiences through effective communication and personalized support while mentoring peers to realize their potential.
Overview
41
41
years of professional experience
Work History
Member Representative
National Federation of Independent Business
01.2023 - Current
Provided personalized support to small business members and addressed their inquiries.
Facilitated communication between members and organizational leadership, ensuring member feedback was effectively shared.
Organized member events to enhance networking and engagement opportunities.
Self-directed, resilient. A strong entrepreneurial background allowed quick adaptation to the “NFIB way.” Assigned territory grew from a partial county to 3.5 counties. Thoroughly enjoy the team aspect. Enjoy mentoring, helping others grow often beyond what they see in themselves.
President / CEO
The Countertop Care Company
01.2002 - Current
Self-directed, disciplined. Introduced the C3 brand throughout the greater Cincinnati area. Responsible for all facets of business operations and success. A focused client base including homeowners, professional homebuilders and remodelers has provided consistent growth.
Licensee Owner/Operator
HydroShield Midwest
01.2002 - 01.2017
Introduced HydroShield brand to Mid-West region through marketing and consumer/builder education, driving growth via direct in-home sales in high-value housing sector and partnerships with manufacturers, builders, and remodelers.
Managed daily operations of HydroShield Midwest service delivery.
Developed customer relationships through effective communication and service excellence.
Trained staff on surface protection techniques and product applications.
Vice President Business Development
HydroShield Inc.
01.2012 - 01.2016
Directed strategic initiatives that drove growth and market expansion at HydroShield Inc.
Exceeded sales expectations by screening candidates, delivering professional presentations, and ensuring follow-through. Reviewed prospective clients personally and established a database that facilitated communication, resulting in the development of 34 licensees across North America.
Collaborated with cross-functional teams to improve product development processes.
Oversaw budgeting and resource allocation to support operational efficiency.
Business Owner/Operator
ScratchMasters, Inc.
01.2001 - 01.2005
Managed daily operations for ScratchMasters, optimizing workflow and operational efficiency.
Cultivated strong relationships with suppliers and customers, driving customer loyalty and repeat business.
Marketed and educated consumers, increasing brand recognition across housing, auto, and insurance markets.
Franchise Owner/Operator
Novus Windshield Repair
01.1997 - 01.2004
Established contracts with automotive fleet divisions and insurance companies, enhancing brand recognition through continuing education classes for insurance agents.
Implemented targeted marketing strategies that increased local awareness of services.
Trained and supervised staff on repair techniques and customer service.
Managed daily operations of windshield repair business.
North American Sales Manager
HY-Q International
01.1991 - 01.1996
Established and developed sales divisions across North America, enabling teams to reach $2M in annual sales.
Developed strategic sales plans to enhance market penetration across North America.
Collaborated with marketing teams to align promotional strategies and branding efforts.
Conducted regular market analysis to identify emerging trends and customer needs.
Manufacturing Supervisor / Production Control
GE Aircraft Engines
01.1985 - 01.1991
Directed 52 hourly workers and 6 salaried personnel, consistently achieving manufacturing goals while maintaining quality control.
Supervised daily production activities to ensure operational efficiency.
Coordinated workflow schedules to meet production deadlines effectively.
Trained team members on safety protocols and manufacturing procedures.
Education
University of Cincinnati - Business Administration, Fine Arts and Literature
University of Cincinnati
Cincinnati, OH
01-1989
Roger Bacon High School - College Preparatory
Roger Bacon High School
Cincinnati, OH
01-1981
Skills
Customer relationship management
Sales expertise
Sales strategy
Retention strategies
Client engagement
Effective communication
Attention to detail
Microsoft Office proficiency
Self-motivation
Goal orientation
Affiliations
Cincinnati Home Builders Association, Past member Associates Board of Directors
Professional References
Noel Torres, Owner HydroShield North Carolina, 980.253.3224
Jerry Beerman, President/Owner Alluring Glass, 513.502.2711
Christina Gyarmati, HTT Agency, Inc., 513.702.9418
References
Greg McDaniel, Pastor Grace Covenant Church, 513.240.3791
Mic Meyer, Teacher St Bernard Public Schools, 812.537.7852
Pamela Hansen, MD, Life Coach, 612.559.8554
Philanthropic Affiliations
Ulster Project Cincinnati, Sitting President for two consecutive terms; Presidential liaison for 1 year.
Professional Licenses
Securities License, Series 6 and 63 issued by States of Ohio, Indiana and Kentucky.