Michael Decicco
Las Vegas,Nevada
Summary
Results-driven Healthcare Practice Manager with over 5 years of experience in clinic operations, staff management, and compliance. Led teams to enhance patient experience and optimize scheduling while coordinating billing processes. Expertise in chiropractic practice management is directly applicable to dental operations and achieving production goals.
Overview
8
8
years of professional experience
Work History
Office Manager
Palmercare Chiropractic
Mansfield, Tx
04.2022 - Current
- Oversaw daily operations of busy healthcare clinic, ensuring efficient workflow and patient satisfaction.
- Lead administrative and clinical support staff including hiring, training, scheduling, and performance management.
- Coordinate provider schedules and patient appointments to maximize production and reduce no-shows.
- Manage insurance verification, authorizations, billing workflows, and collections.
- Tracked KPIs for visit volume, collections, and staff productivity to inform operational decisions.
- Ensure HIPAA and OSHA compliance and audit readiness.
- Oversee financial operations including deposits, reconciliation, and vendor management.
- Acted as primary contact for patient concerns, facilitating effective service recovery and enhancing patient experience.
Target Managerial Services
Target
Bakersfield, California
02.2019 - 04.2022
- Managed operations and performance for a 20–40 employee team in a high-volume, metrics-driven environment.
- Oversaw staff scheduling, training, coaching, and performance reviews to ensure accountability and operational consistency.
- Implemented process improvements that increased efficiency, reduced errors, and improved employee retention.
- Conducted regular team meetings and one-on-one coaching sessions to drive engagement and results.
- Ensured compliance with regulatory standards, internal audits, and operational procedures.
- Partnered with senior leadership to meet productivity, service, and financial goals.
Visual Merchandising Team Lead
Target
Bakersfield, CA
10.2017 - 02.2019
- Prepared research charts and phylogenetic data visualizations using RStudio.
- Maintained organized data systems, accurate records, and laboratory standards.
- Entered scientific data into centralized databases and supported collaborative research initiatives.
Education
Bachelor of Science - Molecular Biology
University of California, Merced
Merced, CA08-2017
Skills
- Practice Operations Management
- Staff Leadership & Training
- Scheduling & Patient Flow
- Insurance Verification & Billing
- Collections & AR Follow-Up
- HIPAA & OSHA Compliance
- KPI Tracking
- EMR / Practice Management Systems
- Patient Experience & Service Recovery
- Electronic Healthcare Records
Timeline
Office Manager
Palmercare Chiropractic
04.2022 - Current
Target Managerial Services
Target
02.2019 - 04.2022
Visual Merchandising Team Lead
Target
10.2017 - 02.2019
Bachelor of Science - Molecular Biology
University of California, Merced