Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Demara

Calexico,CA

Summary

Bilangual customer service representative with proven expertise at Walmart, excelling in problem-solving and customer support. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Certified in heavy material handling, I consistently prioritize tasks to ensure timely order and matter fulfillment to maintain high service standards.

Overview

2
2
years of professional experience

Work History

Bilingual Customer Service Representative

Walmart
09.2023 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize wait time for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Online Personal Shopper

Walmart
09.2023 - Current
  • Positioned as a back up TL (TEAM LEAD) in between shifts when necessary
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Prioritize customers to help locate products and checked store system for merchandise at other sites.

Warehouse Worker

Walmart
09.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials on pallets weighing as much as 2,300 to 2,400 pounds.
  • Maintained clean workspaces guidelines for storage areas, dock bays, and equipment zones.
  • Enforced order processing times with streamlined picking, packing, and shipping procedures as fast as possible

Education

Calexico High School
Calexico, CA

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Language translation
  • Customer support
  • Product knowledge
  • Caller assistance
  • Attention to detail
  • Service recommendations
  • Process improvement
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • Heavy material handling
  • Walkie stalker certified
  • Electric pallet jack certified
  • Fast Learner

Languages

English & Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Walmart
09.2023 - Current

Online Personal Shopper

Walmart
09.2023 - Current

Warehouse Worker

Walmart
09.2023 - Current

Calexico High School

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Michael Demara