Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Michael DeMatteo

Downers Grove

Summary

Dynamic Sales Associate with a proven track record at Dollar Tree, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through exceptional service. Skilled in teamwork and problem-solving, consistently driving sales and fostering a positive shopping environment. Reliable and goal-oriented, committed to achieving store objectives.

Overview

2
2
years of professional experience

Work History

Sales Associate

Dollar Tree
10.2023 - 08.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Elmwood Park High School
Elmwood Park, IL
05-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule

Timeline

Sales Associate

Dollar Tree
10.2023 - 08.2025

Elmwood Park High School
Michael DeMatteo