Michael Dick
Somerset,KY
Summary
Accomplished Paramedic Supervisor with a proven track record at City of Somerset, adept in critical thinking and computer skills. Excelled in optimizing resource utilization, spearheading quality improvements in patient care, and fostering strong healthcare partnerships. Demonstrated exceptional stress tolerance and decision-making under pressure, significantly enhancing team professionalism and operational effectiveness.
Overview
16
16
years of professional experience
Work History
911 Dispatcher
Pulaski County Fiscal Court
11.2021 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Paramedic Supervisor
City of Somerset
05.2012 - 06.2019
- Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
- Implemented an effective inventory management system for medical supplies and equipment, reducing waste and controlling costs.
- Evaluated emerging trends and new technologies in the field of emergency medical services to ensure that the team remained at the forefront of best practices.
- Conducted regular quality assurance audits of patient care records, identifying areas for improvement and implementing necessary changes.
- Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
- Upheld high standards of professionalism within the team by modeling ethical behavior in all aspects of work.
Route Supervisor
Southern Belle Dairy Co
04.2008 - 03.2012
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
- Developed strong relationships with clients, leading to increased business opportunities and referrals.
- Analyzed delivery performance metrics to identify trends, areas of improvement, and opportunities for growth within the organization.
- Coordinated crisis response plans during inclement weather or unexpected events that impacted transportation timelines while maintaining safety as a top priority.
- Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
Education
Paramedic Certification - Health Sciences
Somerset Community College
Somerset, KY05.2016
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Teamwork and Collaboration
- Decision-Making
- Stress Tolerance
- Problem-Solving
- Information Gathering
- Map reading skills
Timeline
911 Dispatcher
Pulaski County Fiscal Court
11.2021 - Current
Paramedic Supervisor
City of Somerset
05.2012 - 06.2019
Route Supervisor
Southern Belle Dairy Co
04.2008 - 03.2012
Paramedic Certification - Health Sciences
Somerset Community College
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