Michael Downie
Cecil,Pennsylvania
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Parts Manager
State College Ford
02.2022 - 12.2023
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of parts countermen, providing training and support to improve their performance and productivity.
Parts Manager
Stuckey Ford Of Bellefonte
07.2021 - 02.2022
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Managed a team of parts specialists, providing training and support to improve their performance and productivity.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Parts Counter Person
Joel Confer Ford
02.2011 - 07.2021
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Processed customer orders accurately and efficiently, contributing to repeat business.
Education
Graphic Arts
Pennsylvania College of Technology
Williamsport, PAHigh School Diploma -
Penns Valley Area High School
Spring Mills, PA06.2007
Skills
- Demand Forecasting
- POS Systems Operations
- Invoice Processing
- Goal Setting
- Creative Thinking
- Organizational skills
Timeline
Parts Manager
State College Ford
02.2022 - 12.2023
Parts Manager
Stuckey Ford Of Bellefonte
07.2021 - 02.2022
Parts Counter Person
Joel Confer Ford
02.2011 - 07.2021
Graphic Arts
Pennsylvania College of Technology
High School Diploma -
Penns Valley Area High School
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