Michael Drexel
Adkins,TX
Summary
Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 26+ years of related experience. CDK and Reynolds DMS proficient. Marketing specialist with the ability to maximize ROI and profitability.
Overview
25
25
years of professional experience
Work History
Fixed Operations Director
Audi North Park
San Antonio, TX
11.2023 - Current
- Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
- Directed fixed operations of 77-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends.
- Trained new employees on proper protocols and customer service standards.
Parts and Service Director Volkswagen
Ancira Automotive Group
San Antonio, Texas
03.2020 - 10.2023
- Achieved and continually maintained above national average CSI scores.
- Negotiated vendors contracts and delivery schedules.
- Directed fixed operations of 54-member group, driving services excellence, implementation of new programs and attainment of sales objectives and forecasts.
- Identified objectives of Ancira Group by analyzing feedback, observing consumers and collecting surveys.
- Cut expenses by 33% without cutting staff.
- Increased sales gross from 68% to 79% in 5 short months.
- Defined clear targets and objectives and communicated to other team members.
Fixed Operations Director Toyota / Ford
Wyatt Johnson Automotive Group
Clarksville, TN
05.2006 - 02.2020
- Direct fixed operations of 133-member group, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with market trends
- Boosted staff loyalty and reduced turnover with introduction of innovative programs
- Provided staff training, coaching and mentoring to ensure effective implementation of best practices and new policies or programs
- Cultivated strong internal, customer and manufacturer relationships resulting in 41% gross profit growth while reducing expenses by 22%
- Achieved and maintained CSI in the national top 5% continuously over 6 plus years
Owner /General Manager
Goodyear Tire & Rubber Co
Clarksville, TN
05.1991 - 04.2006
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Operated and managed automotive repair business, growing revenue from $344,800 to $529,000 in first year and to $786,000 within 10 years
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Directed business operations for 26-employee company doing $786,000 in yearly revenue
- Generated revenues yearly and effectively capitalized on industry growth
- Optimized team hiring, training and performance
Chief Warrant Officer W-2
United States Army
United States And Internationally
10.1985 - 04.1991
Education
Bachelor of Science - Business Administration And Management
University of Maryland - College Park
College Park, MDSkills
- Customer relations
- Optimizing profitability
- Maintaining compliance
- Preparing budgets
- Developing managers
- Setting goals
- Excellent team building strengths
- Analytical skills
- Recruitment
- Coaching and mentoring
Timeline
Fixed Operations Director
Audi North Park
11.2023 - Current
Parts and Service Director Volkswagen
Ancira Automotive Group
03.2020 - 10.2023
Fixed Operations Director Toyota / Ford
Wyatt Johnson Automotive Group
05.2006 - 02.2020
Owner /General Manager
Goodyear Tire & Rubber Co
05.1991 - 04.2006
Chief Warrant Officer W-2
United States Army
10.1985 - 04.1991
Bachelor of Science - Business Administration And Management
University of Maryland - College Park
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