Michael Drexler
Bartlett
Summary
Diligent with strong background in automotive parts and evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Claims Adjuster
American Auto Shield
09.2021 - Current
- Negotiated favorable settlements with claimants, to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for repair.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Parts Manager
Jim Keras Subaru
05.2014 - 03.2020
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Obtain merchandise from bins or shelves
- Compute prices of items or groups of items
- Complete order receipts
- Keep records of out-going orders
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Receive payment or obtain credit authorization
- Take inventory of stock
- Examine returned parts for defects, and exchange defective parts or refund money
Parts Specialist
Landers Nissan
09.2012 - 05.2014
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Obtain merchandise from bins or shelves
- Compute prices of items or groups of items
- Complete order receipts
- Keep records of out-going orders
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Receive payment or obtain credit authorization
- Take inventory of stock
- Examine returned parts for defects, and exchange defective parts or refund money
Parts Specialist
Infiniti of Memphis
09.2009 - 03.2012
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Obtain merchandise from bins or shelves
- Compute prices of items or groups of items
- Complete order receipts
- Keep records of out-going orders
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Receive payment or obtain credit authorization
- Take inventory of stock
- Examine returned parts for defects, and exchange defective parts or refund money
Parts Delivery Driver
O'Reilly Auto Parts
01.2004 - 02.2009
- Obey traffic laws and follow established traffic and transportation procedures
- Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition
- Present bills and receipts and collect payments for goods delivered or loaded
Service Manager
10 Minute oil change
10.1999 - 04.2004
- Load and unload trucks, vans, or automobiles
- Verify the contents of inventory loads against shipping papers
- Turn in receipts and money received from deliveries
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Take inventory of stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Automotive Technician
10 Minute oil change
10.1999 - 04.2004
- Load and unload trucks, vans, or automobiles
- Verify the contents of inventory loads against shipping papers
- Turn in receipts and money received from deliveries
- Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Receive and fill telephone orders for parts
- Fill customer orders from stock
- Take inventory of stock
- Advise customers on substitution or modification of parts when identical replacements are not available
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Education
High School Diploma -
MACON ROAD BAPTIST SCHOOL
06.2009
Skills
- Adaptability
- Attention to detail
- Time management
- Quick learner
- Claims investigation
- Active listening
- Highly motivated
- Critical thinking
Certification
General equivalency diploma
Timeline
Claims Adjuster
American Auto Shield
09.2021 - Current
Parts Manager
Jim Keras Subaru
05.2014 - 03.2020
Parts Specialist
Landers Nissan
09.2012 - 05.2014
Parts Specialist
Infiniti of Memphis
09.2009 - 03.2012
Parts Delivery Driver
O'Reilly Auto Parts
01.2004 - 02.2009
Service Manager
10 Minute oil change
10.1999 - 04.2004
Automotive Technician
10 Minute oil change
10.1999 - 04.2004
High School Diploma -
MACON ROAD BAPTIST SCHOOL
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