Michael Duarte
Leominster
Summary
Dedicated server with exceptional customer service skills, enhancing guest engagement and satisfaction. Proven ability to maintain cleanliness standards and effectively collaborate with team members in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Server
Applebee's Grill + Bar
Leominster, MA
08.2025 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Chili's Restaurant
02.2018 - 07.2020
- Participated in training sessions to improve skills in food safety and customer interaction techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
TGI Fridays
Leominster, MA
07.2016 - 04.2017
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Adapted quickly to high-pressure situations, delivering efficient service during peak hours.
- Processed payments and handled cash transactions accurately using point-of-sale system.
- Educated guests on menu items, specials, and promotions to drive sales and satisfaction.
- Supported team members during busy shifts by communicating effectively and sharing responsibilities.
Education
High School Diploma -
Leominster High School
Leominster, MASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
Languages
Spanish
Full Professional
Timeline
Server
Applebee's Grill + Bar
08.2025 - Current
Server
Chili's Restaurant
02.2018 - 07.2020
Server
TGI Fridays
07.2016 - 04.2017
High School Diploma -
Leominster High School