Michael Dyson
Williamsburg,VA
Summary
Dynamic leader with a proven track record at Lowes Home Improvement, enhancing team performance and operational excellence. Excelled in planning and staff management, significantly improving rapport and productivity. Skilled in after-sales support and fostering a culture of continuous improvement. Negotiated effectively with vendors, optimizing supply procurement and costs.
Overview
6
6
years of professional experience
Work History
Merchandising Service Manager
Lowes Home Improvement
08.2018 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Met with vendors to discuss service needs and offer available solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Associate of Science - Business Administration And Management
Tidewater Community College
Virginia Beach, VA06-2014
Skills
- After-sales support
- Productivity monitoring
- Strategic business planning
- Continuous improvement
- New employee hiring
- Goal setting
- Supply ordering
- Documentation and reporting
- Staff management
- Quality control
- Culture development
- Supply procurement
Timeline
Merchandising Service Manager
Lowes Home Improvement
08.2018 - Current
Associate of Science - Business Administration And Management
Tidewater Community College
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