Michael Easterling
Brandon,United States
Summary
Highly motivated individual rejoining the workforce after 2-year break in employment. Qualified IT Specialist with over 16 years' experience in the industry and 12-year military background in Cyber Security. Enjoy creative problem solving and getting exposure on multiple projects, and excel in the collaborative environment. Able to learn and adapt quickly. I am seeking an opportunity to utilize these experiences & skills to raise the team to the next level of its success.
Overview
18
18
years of professional experience
Work History
GS-09 Administrative Officer
USNORTHCOM/J7
03.2021 - 05.2022
- Designed and conducted new employee orientations and security briefings
- Ensured that new NORAD and USNORTHCOM personnel were properly in-processed and out-processed and facilitated termination of local network access
- Maintained classified materials receipts, logging, control, and dissemination.
- Worked effectively in fast-paced environments.
IT Service Desk Technician
Apex Systems
Colorado Springs, CO
07.2018 - 03.2021
- Provided IT support for NORAD and USNORTHCOM personnel
- Chosen as the primary travel technician to resolve all IT related issues in six different buildings on and off Peterson AFB covering over 2000 classified and unclassified workstations
- Partnered with Tier II and Tier III service desk peers based in the US, Mexico, and Canada to resolve an average of over 100 complex problems a month.
Cybersecurity Technician/Staff Sergeant
United States Air Force
10.2012 - 09.2016
- Team lead for 3-person work center
- Coordinated 68 annual Cyber Security Assessment & Assistance Program (CSAAP) inspections for 21 Space Wing (SW) & 14 GSUs ensuring Cyber Security compliance
- Coordinated and conducted quarterly formal training of AF Cyber Security policy & guidance to 247 Cyber Security Liaisons (CSLs) ensuring base personnel readiness
- Identified and corrected deficiencies for 40 TEMPEST certifications and facility & government housing inspections.
COMSEC Technician / Staff Sergeant
United States Air Force
11.2007 - 09.2012
- Managed, controlled, and safeguarded over 6K line items of COMSEC classified keying materials
- Zero COMSEC incidents
- Coordinated efforts in 11 production work centers resolving 151 Trouble Tickets and ensuring $14,000,000 operations service contract success
- Oversaw 721 Communications Squadron (CS) Secure Voice program
- Scheduled training of 50+ personnel and managed maintenance/decommission of 50+ equipment items
- Ensured data, video, and voice capability for USSTRATCOM, NORAD-NORTHCOM and AFSPC customers.
Help Desk Technician
United States Air Force
10.2006 - 10.2007
- Resolved 500+ Base Help Desk trouble tickets providing C2 support to 7,500 users
- Distributed 10K e-mail accounts across 4 servers providing 70 units and 5 Geographically Separated Units (GSUs) optimum messaging capabilities
- Validated 1.6K classified user accounts deleting obsolete accounts and preventing network access to 750 unauthorized accounts.
Help Desk Technician
United States Air Force
10.2004 - 09.2006
- Upgraded software on 2K+ computers complying with multiple AF directed updates and securing network resources.
Skills
- Office Management
- Records Management
- Documentation and control
- Training and coaching
- Document Control
- Customer Service
- Computer Skills
- Data Entry
- Office Equipment Maintenance
- Strong Problem Solver
- Professional and mature
Veteranspreferencestatus
Yes
Clearance
Top Secret / SCI
Citizenship
United States
Desiredlocations
Brandon, MS
Jobrelatedtraining
- CompTIA Security + - September 2018
Availability
Full-Time
Timeline
GS-09 Administrative Officer
USNORTHCOM/J7
03.2021 - 05.2022
IT Service Desk Technician
Apex Systems
07.2018 - 03.2021
Cybersecurity Technician/Staff Sergeant
United States Air Force
10.2012 - 09.2016
COMSEC Technician / Staff Sergeant
United States Air Force
11.2007 - 09.2012
Help Desk Technician
United States Air Force
10.2006 - 10.2007
Help Desk Technician
United States Air Force
10.2004 - 09.2006
Similar Profiles
Michael EasterlingMichael Easterling
Administrative Officer at USNORTHCOM/J7Administrative Officer at USNORTHCOM/J7
Joseph BrownJoseph Brown
Plans and Operations Specialist GS-11 at U.S. Northern Command (USNORTHCOM)Plans and Operations Specialist GS-11 at U.S. Northern Command (USNORTHCOM)
CASEY J. JONESCASEY J. JONES
Administrative Assistant for Combatant Commander at NORAD & USNORTHCOM CGAdministrative Assistant for Combatant Commander at NORAD & USNORTHCOM CG
Rodney MacomberRodney Macomber
Munitions Systems Specialist/Electronic Warfare Technician at Northrop GrummanMunitions Systems Specialist/Electronic Warfare Technician at Northrop Grumman
Pranaya RegattePranaya Regatte
Parental Career Break at SelfParental Career Break at Self