Michael Eberhardt
Watermark AP
San Francisco,CA
1
Certification
5
years of professional experience
Customer-focused hospitality professional skilled in delivering exceptional service and creating memorable guest experiences. Manages high-volume environments while ensuring patron satisfaction. Works effectively under pressure with a positive demeanor and strong food and beverage knowledge.
Work History
Cocktail Server
4 Months- Recommended beverages and menu pairings based on guest preferences and venue offerings.
- Delivered cocktail orders promptly while maintaining attentive table service and guest satisfaction.
- Processed drink orders accurately using point-of-sale system and coordinated with bar staff.
- Maintained clean, organized service areas while restocking supplies and glassware.
- Checked identification and followed alcohol service policies to support responsible service standards.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
Server/Bartender
2 Years- Prepared cocktails and beverages accurately, maintaining consistent drink quality and presentation.
- Delivered attentive table service, guiding guests through menu selections and daily specials.
- Monitored guest needs, refilled beverages, and resolved service issues promptly.
- Processed orders through POS system, ensuring accurate communication with kitchen and bar staff.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Recommended wine pairings and menu items, supporting guest satisfaction and sales.
General Manager
1 Year 8 Months- Oversaw daily restaurant operations, coordinating staffing schedules, monitoring service timing, and prioritizing guest satisfaction.
- Led front- and back-of-house teams to uphold operational procedures and service standards.
- Monitored food safety, sanitation, and compliance requirements across shift operations.
- Managed inventory controls, ordering, and product availability to support consistent service.
- Took ownership of guest concern resolution, ensuring timely follow-through to maintain service quality and customer loyalty.
- Conducted onboarding training for new team members on restaurant procedures, POS use, and service expectations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Performed careful, structured interviews to select candidates, followed by staff training and ongoing supervision.
Lead Server
8 Months- Coordinated floor assignments to balance section coverage and maintain prompt guest service.
- Resolved guest concerns quickly, preserving satisfaction and supporting repeat business.
- Monitored order accuracy with kitchen staff to reduce delays and service errors.
- Trained new servers on service standards, menu knowledge, and point-of-sale procedures.
- Communicated special requests and daily updates between management, servers, and back-of-house staff.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
Bachelor of Science - Biology
- Dean's List
- Honor Roll
- Kappa Sigma Pi-Nu Member
- Elected to School Senator for Student Government Association in 2016
Skills
POS system expertise
Alcohol awareness
Food and beverage pairings
Upselling techniques
High volume dining
Cash handling
Exceptional customer service
Menu memorization
Group service coordination
Speed and efficiency
Reliability and punctuality
Strong communication skills
Certification
TIPS
ServeSafe
Timeline
Cocktail Server
Watermark AP
04.2026 - 08.2026Read More
Server/Bartender
Trama's Trattoria
01.2024 - 01.2026Read More
General Manager
Nettie's
04.2022 - 12.2023Read More
Lead Server
Nettie's
08.2021 - 04.2022Read More
Ramapo College of New Jersey
Bachelor of Science from Biology
Read More