Summary
Overview
Work History
Education
Skills
Timeline
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Michael Fisher

Ankeny,IA

Summary

Digital Personal Shopper with extensive experience at Walmart, recognized for enhancing team performance through effective coaching and communication. Proven ability in customer service and attention to detail, consistently achieving quality goals. Skilled in problem-solving and planning, fostering a collaborative environment that drives success and professional growth.

Overview

9
9
years of professional experience

Work History

Digital Personal Shopper

Walmart
10.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and pick paths to fulfill orders using shortest, most efficient route.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Digital Team Lead

Walmart
07.2019 - 10.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities, improving average first time pick rates from 85% to 93% and average wait times from 8 minutes to 3 minutes.
  • Developed and implemented pick paths to ensure efficient completion of customer orders and reduce time spent in pick walks.

Digital Personal Shopper

Walmart
10.2017 - 07.2019
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and pick paths to fulfill orders using shortest, most efficient route.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

CAP 2 Associate

Walmart
05.2016 - 10.2017
  • Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
  • Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
  • Contributed to positive customer experiences with friendly, attentive service during busy shifts.
  • Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.

Education

High School Diploma -

North Polk High School
Alleman, IA
05.2015

Skills

  • Customer service
  • Attention to detail
  • Problem-solving
  • Time management
  • Effective Communication
  • Critical Thinking
  • Patience
  • Planning and organization

Timeline

Digital Personal Shopper

Walmart
10.2022 - Current

Digital Team Lead

Walmart
07.2019 - 10.2022

Digital Personal Shopper

Walmart
10.2017 - 07.2019

CAP 2 Associate

Walmart
05.2016 - 10.2017

High School Diploma -

North Polk High School

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Michael Fisher